No sound on FaceTime Live Photos

Hi Dlryan1273,

We want to help with your FaceTime Live Photos.

Are you able to capture the Live Photos in FaceTime at all, but it's just the audio that isn't working?

Try going to Settings > FaceTime, and ensure that FaceTime Live Photos are turned on. Turn it off and back on if necessary.

Make sure you aren't connected to any Bluetooth or other headsets or speakers when this is happening.

Let us know if you can test FaceTime Live Photos after that:

Take a Live Photo in FaceTime on iPhone

Let's also make sure that when you are viewing the Live Photo that your iPhone volume is turned up and the iPhone is not on silent:

Adjust the volume on iPhone

Thanks for using the Apple Support Communities.

Hello Dlryan1273,

Thank you for keeping us updated. You've done a great job in troubleshooting this issue. If you have any available updates for your device, we recommend that you install them. This can usually help with unique issues, since updates include fixes. Just in case, this link can guide you through the update process: Update your iPhone or iPad - Apple Support

1.)Back up your device using iCloud or your computer.

2.)Plug your device into power and connect to the internet with Wi-Fi.

3.)Go to Settings > General, then tap Software Update.

4.) If you see more than one software update option available, choose the one that you want to install.

5.) Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do: If you forgot your iPhone passcode - Apple Support

If your issue continues, even after updating, please reach out to Apple Support. They might have to investigate this issue further with you. Use the following link to reach them: Get Support

Thank you for using Apple Support Communities. Take care.