Air pods pro call problem?
Is there a problem on 2nd generation air pods pro with callers unable to hear properly? I have issues with 1st generation ones and wondering whether to upgrade.
User profile for user:
Jaym_8
User level:
Community Specialist
Hello J_Mark_,
If the microphones on your AirPods are not working properly, you can try resetting them to see if that helps:
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
• If your AirPods appear there as connected, tap the More Info buttonnext to your AirPods, tap Forget This Device, then tap again to confirm.
• If your AirPods don't appear there, continue to the next step.
5. Put your AirPods in their charging case, and keep the lid open.
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.
How to reset your AirPods and AirPods Pro
If the microphones still don't work after that, you can find available service options for AirPods here: AirPods Repair & Service
Cheers!