You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New Iphone xs max not turning on

Hello , new iphone xs max never activated, will not turning on even when its plugged to power, but when I connect with pc the screen turned on an showing iTunes,and when iam trying to update it with pc the phone will turn off . Please let me know if you have solution

iPhone 8 Plus, iOS 16

Posted on Oct 6, 2023 4:15 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2023 5:03 AM

Try and charge it for a prolonged period of time, and after that force restart it to see if the issues are persisting


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.


1 reply

New Iphone xs max not turning on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.