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Messages and photos randomly disappeared

In all my contacts I had many photos and messages built up for the previous years. However, not too long ago I been trying to search up some old messages and it only goes back to last month which is nowhere near my old messages

iPhone 14 Pro Max, iOS 17

Posted on Oct 6, 2023 5:11 AM

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Question marked as Best reply

Posted on Oct 7, 2023 8:30 PM

Hello Moseyy,


We would like to see how we can help you with your missing messages. Are you using iCloud for Messages? If so, let's make sure it is switched on with the steps in this link: Set up iCloud for Messages on all your devices


Set up iCloud for Messages on your iPhone, iPad, or iPod touch

  1. On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud.
  2. Do one of the following:
  • iOS 16, iPadOS 16, or later: Tap Show All, tap Messages, then turn on Sync this [device].
    • The Messages screen in iCloud settings. Sync this iPhone is turned on.
    • iOS 15, iPadOS 15, or earlier: Turn on Messages.

Any messages currently stored in iCloud are now accessible on your device, and any new messages you receive on your device will be stored in iCloud.

3.To make sure you can see your messages on all your devices, also check the following:

    • iMessage account: On your iPhone, iPad, or iPod touch, go to Settings > Messages > Send & Receive. Make sure that you’re signed in to iMessage with the same Apple ID. You can choose which email addresses and phone numbers you want to send and receive messages from on each device.
    • Text message forwarding: If you want to receive SMS and MMS messages on all your devices, go to Settings > Messages > Text Message Forwarding on your iPhone. Turn on text message forwarding for each device. For more information, see the Apple Support article Forward SMS/MMS text messages from your iPhone to your Mac or iPad.

4.To see messages stored in iCloud, open the Messages app."


Cheers!



Similar questions

3 replies
Question marked as Best reply

Oct 7, 2023 8:30 PM in response to Moseyy

Hello Moseyy,


We would like to see how we can help you with your missing messages. Are you using iCloud for Messages? If so, let's make sure it is switched on with the steps in this link: Set up iCloud for Messages on all your devices


Set up iCloud for Messages on your iPhone, iPad, or iPod touch

  1. On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud.
  2. Do one of the following:
  • iOS 16, iPadOS 16, or later: Tap Show All, tap Messages, then turn on Sync this [device].
    • The Messages screen in iCloud settings. Sync this iPhone is turned on.
    • iOS 15, iPadOS 15, or earlier: Turn on Messages.

Any messages currently stored in iCloud are now accessible on your device, and any new messages you receive on your device will be stored in iCloud.

3.To make sure you can see your messages on all your devices, also check the following:

    • iMessage account: On your iPhone, iPad, or iPod touch, go to Settings > Messages > Send & Receive. Make sure that you’re signed in to iMessage with the same Apple ID. You can choose which email addresses and phone numbers you want to send and receive messages from on each device.
    • Text message forwarding: If you want to receive SMS and MMS messages on all your devices, go to Settings > Messages > Text Message Forwarding on your iPhone. Turn on text message forwarding for each device. For more information, see the Apple Support article Forward SMS/MMS text messages from your iPhone to your Mac or iPad.

4.To see messages stored in iCloud, open the Messages app."


Cheers!



Oct 8, 2023 4:53 PM in response to Moseyy

Greetings Moseyy,


If you have followed each of the steps as advised in the article above and still have the issue, you'll want to reach out to Apple Support directly. You can reach out to them by clicking here: Get Support or over the phone by calling the number that is most local to your region: Contact Apple for support and service - Apple Support.


Best wishes!

Messages and photos randomly disappeared

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