Cannot confirm application installation with Apple Watch

I believe this began after I installed macOS Sonoma. When I attempt to install an application or an update, my Apple Watch doesn't respond to the request for authentication. It used to be the I could double click the side button to confirm installations, but this does not happen anymore, even though the installation dialog says to confirm with my Apple Watch or enter my password. The watch never responds to this option.


My Apple Watch still opens my iMac when I get near it, and when I signed in to this community to ask this question, I was able to authenticate myself with a double click of the watch side button. It seems this only doesn't work when I'm installing a new or updated application. Because the installation dialog invites authentication from my watch, I assume should work the way it used to.

iMac 27″, macOS 14.0

Posted on Oct 6, 2023 7:45 AM

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4 replies

Oct 6, 2023 7:47 AM in response to hawkmoth

It sounds like you're experiencing an issue with your Apple Watch not responding to authentication requests when installing or updating applications on your Mac after upgrading to macOS Sonoma. Here are a few steps you can try to troubleshoot this problem:


1. **Restart Both Devices:** Start by restarting both your Mac and your Apple Watch. Sometimes, a simple reboot can resolve connectivity issues.


2. **Check Bluetooth and Wi-Fi:** Ensure that Bluetooth and Wi-Fi are enabled and functioning correctly on both your Mac and your Apple Watch. Connectivity problems can sometimes affect the communication between the two devices.


3. **Check Watch Unlock Settings:** Go to your Mac's "System Preferences" > "Security & Privacy" > "General." Make sure that the option "Allow your Apple Watch to unlock your Mac" is enabled.


4. **Reset Bluetooth on Mac:** If the issue persists, you can try resetting the Bluetooth module on your Mac. To do this, go to "System Preferences" > "Bluetooth," click the "X" next to your Apple Watch to remove it, and then re-pair it.


5. **Check Apple Watch Settings:** On your Apple Watch, go to "Settings" > "Passcode" and ensure that Wrist Detection is turned on. Also, check if you have a passcode set on your watch.


6. **Update Software:** Ensure that both your Mac and Apple Watch have the latest software updates installed. Sometimes, updating the operating systems can resolve compatibility issues.


7. **Reset Sync Data:** If none of the above steps work, you can try resetting the synchronization data between your Mac and Apple Watch. On your Mac, go to "System Preferences" > "Security & Privacy" > "General" and click the "Advanced" button next to the Apple Watch. Then, choose "Reset All Data."


8. **Contact Apple Support:** If the problem persists, it might be a more complex issue, and it's advisable to reach out to Apple Support for further assistance.


These steps should help you troubleshoot the issue and hopefully get your Apple Watch working for authentication during application installations again.

Oct 6, 2023 2:16 PM in response to hawkmoth

While I was on the phone with Apple Support, the behavior I described in the original post disappeared, and my Apple Watch began to allow me to use it for authentication again. No changes were made to any of the participating hardware or firmware during the call. It just mysteriously began to work like it should. If there were a way to delete this thread, I would do so.

Oct 6, 2023 12:33 PM in response to MaxGabriel1219

Some of your suggestions don't make sense, maybe because of menu differences in the newest versions of macOS and iOS.


Specific comments follow, numbered by your suggestions:


1) Resetting all devices makes no difference.


2) I can see that my watch is connected via Bluetooth to my iPhone, but there is no corresponding option in MacOS. Neither the iPhone nor the Watch are shown in the Bluetooth section of macOS Sytem Settings. But I presume this cannot be my problem because my watch does open my Mac when I get near it, and, as I said, my watch also responds for authentication when I log in to the forum here. There is no mention of Bluetooth at all on the watch or in the Wach app on the iPhone.


3) The "Allow Apple Watch to unlock your Mac" option is set and is working as it should, as I already mentioned. My watch reliably unlocks my Mac.


4) Since there is no entry for my Apple Watch (or my iPhone) in the Mac Bluetooth settings, there appears to be no way to follow your suggestion to reset the Bluetooth settings for the watch.


5) Wrist dectection is set. The watch has a passcode.


6) Software is up to date on all devices. (iOS 17.0.3, watchOS 10.0.1, macOS 14.0 Sonoma)


7) Reset Sync data is not an option. In Sonoma, the section is titled Privacy & Security, not Security & Privacy, so maybe there are some system menu rearrangements since you composed your advice. Under the current menu, there is no General section. There is and Advanced option, but it only has three options - Reqquire administrator password to access system-wide settings, Log out automatically after inactivity, and Log out after (setting for minutes). Nothing regarding Apple Watch.


8) I will contact Apple Support if I find that becomes necessary.


Until recently, my Watch correctly detected requests for authentication for software installations and updates. It recently stopped doing so. Thus my original post.

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Cannot confirm application installation with Apple Watch

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