Music family subscription
I paid for family music subscription today and the members are complaining that they can’t access music from their apps. How can i be helped?
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See the following support document for help.
click here ➜ Add a family member to your shared subscriptions - Apple Support
Make sure the subscription has been activated. Also, if your family members had their own subscription, and cancelled it, the Family subscription will not be available to them until the free trial for it is over and you are charged for the first month.