Payment in game purchases

i was doing game purchase on mobile phone . I was doing it several time. Its says that my account phone mobile infuse money. But when i check i have money on it , I just press the pay button and its say infuse money , so i check on my mobile phone account it. My money gone , but didnt even get the in game purchases

iPhone 14, iOS 17

Posted on Oct 6, 2023 4:29 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2023 8:42 AM

Hello adamdanish_06,


We have a great support article that might help with this. Please take a look at it here: If you can't find or use your in-app purchases - Apple Support. Follow this guidance:


"Restore your in-app purchases

Some in-app purchases, such as game currency or hints, are consumable, which means that they run out as you use them. You can’t restore consumable purchases. Learn about different types of in-app purchases.

You might be able to restore a non-consumable purchase, such as an upgrade to a pro version, an extra feature in a game, or a subscription:

  1. Open the app that you used to buy the item.
  2. Look for an option to restore. You might find it in the app's store, main menu, Settings menu, or Options menu.


If you try to restore and nothing happens or you get an error



We hope this helps. Let us know if we can assist with anything else at all. Take care.

1 reply
Question marked as Top-ranking reply

Oct 8, 2023 8:42 AM in response to adamdanish_06

Hello adamdanish_06,


We have a great support article that might help with this. Please take a look at it here: If you can't find or use your in-app purchases - Apple Support. Follow this guidance:


"Restore your in-app purchases

Some in-app purchases, such as game currency or hints, are consumable, which means that they run out as you use them. You can’t restore consumable purchases. Learn about different types of in-app purchases.

You might be able to restore a non-consumable purchase, such as an upgrade to a pro version, an extra feature in a game, or a subscription:

  1. Open the app that you used to buy the item.
  2. Look for an option to restore. You might find it in the app's store, main menu, Settings menu, or Options menu.


If you try to restore and nothing happens or you get an error



We hope this helps. Let us know if we can assist with anything else at all. Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Payment in game purchases

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.