I’m unable to download apps on family member (kid’s new watches)

My kids both have cellular. Apple watches (se and 8) that we just got them. Neither one is able to download apps from the App Store. They can go to the App Store from their watch, but when they selected and app, it asks them to login and goes into a loop to keep asking them. I’ve gone to two Apple stores in San Francisco and in walnut creek and they’ve been unable to solve this and they suggested I reach out to Apple directly, which I will call tomorrow. When I go to settings in the Watch app and click on their watch, there’s no apps available to download like there are for my Watch, which is also paired to this iphone 15. We have the latest firmware for both the watches and my phone. Does anyone have a solve for this as we have verified that we’re just trying basic apps that are available for Apple Watch and doesn’t work. I’m not sure if there’s something going on with the logins. The people at the Apple Store verified that my settings on my watch and on the phone have no restrictions that we can see.

Apple Watch SE (2nd generation)

Posted on Oct 6, 2023 7:22 PM

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Question marked as Top-ranking reply

Posted on Feb 25, 2024 9:10 PM

I had the same issue as him and spoke to 5 Apple technicians and the Genius Bar, spending many hours trying to resolve it. Finally, I found the answer.


To fix it, go to your iPhone settings > Screen Time > Under "Family," you should see your family member listed. Select them and disable Screen Time. It appears to be an Apple glitch, but this should work.

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Question marked as Top-ranking reply

Feb 25, 2024 9:10 PM in response to Watch_me12

I had the same issue as him and spoke to 5 Apple technicians and the Genius Bar, spending many hours trying to resolve it. Finally, I found the answer.


To fix it, go to your iPhone settings > Screen Time > Under "Family," you should see your family member listed. Select them and disable Screen Time. It appears to be an Apple glitch, but this should work.

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I’m unable to download apps on family member (kid’s new watches)

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