Adding apps to a Watch setup via Family

Question

Level 1

4 points

Adding apps to a Watch setup via Family

My daughter has been trying to add an app on her watch which I have setup under Family Watches.

When she clicks to add it, I get a notification on my phone to approve it which I do. She then gets a message on her watch that says “cannot complete purchase” It says to go to the phone which her watch was setup on and click on her watch and go into the App Store. However, “App Store” does not show up for her watch at all. She does however have access to the app from her watch itself.

Posted on Aug 8, 2023 6:41 PM

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Answer 1

Vilas_S

Community Specialist

Aug 9, 2023 1:52 PM in response to Jenjilada

Hello Jenjilada,

Thank you for using Apple Support Communities and for sharing all these details with us. It sounds like your daughter's Apple Watch is missing the App Store from their device. If so, we'd like to help you out. This is most likely related to restrictions being enabled on their device. We recommend that you check their Screen Time settings and check for any restrictions that might be enabled for iTunes & App Store Purchases: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

This should help you out. Thank you for using Apple Support Communities. Take care.

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Answer 2

Nlotito

Level 1

8 points

Jan 11, 2024 11:14 AM in response to Jenjilada

I had this problem. What I ended up doing was setting up my son’s iPad with his Apple ID and it had me agree to the new terms of service when I accessed the App Store from the pad. After that, his watch was fine.

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Adding apps to a Watch setup via Family

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