I lost service on my iPhone 14 Pro

Hi all

I’m hoping that someone will tell me how to fix….

I lost service on my iPhone 14 pro last Tuesday. The only thing that looks weird is that in the settings under General the physical sim the network shows as unavailable and if I open the link it says “phone not allowed”

I have restarted, reset, tried my sim in another phone where it works. I have spoken to my provider O2 who say it’s not the sim or their network.

Please could somebody advise.

Thanks in advance

[Re-Titled by Moderator]

iPhone 7, iOS 15

Posted on Oct 7, 2023 6:47 AM

Top-ranking reply

bbesspete

Community Specialist

Posted on Oct 8, 2023 2:51 PM

Hey rockchicxxx,

You've done some great troubleshooting steps so far. When you see "Not Allowed" in Settings > General > About > Carrier, this typically points to a device block from your carrier. This explains why the SIM works in a different device. We recommend reaching back out to them for assistance.

If you have further questions, reach out to Apple Support: Get Support

Take care.

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I lost service on my iPhone 14 Pro

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