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My face id is disabled

my device was water proof when i clean the iphone from water my face id disabled what should i do now please guide me

iPhone XS Max

Posted on Oct 7, 2023 12:21 PM

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Question marked as Top-ranking reply

Posted on Oct 7, 2023 12:25 PM

If you receive an alert that your iPhone’s Face ID is disabled, it means Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged.


For service, contact Apple Support.

8 replies
Question marked as Top-ranking reply

Oct 7, 2023 12:25 PM in response to naeemkhan3

If you receive an alert that your iPhone’s Face ID is disabled, it means Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged.


For service, contact Apple Support.

Jun 19, 2024 12:57 AM in response to walukagga

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


My face id is disabled

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