I can't update my iPad because my iCloud is full, what should I do?

I cannot update my iPad - which has a several gigabytes free - because my iCloud is full. They want me to buy more iCloud space, is this legal?


[Re-Titled by Moderator]

iPad Air 2, iOS 12

Posted on Oct 7, 2023 3:10 PM

Reply

Similar questions

4 replies

Oct 7, 2023 9:47 PM in response to jlb284


iCloud storage is a supplemental, secondary, online, offsite pseudo data storage and data sync-ing and data backup service.

iCloud does NOT “magically” give your iPad more internal data storage.

Any iOS device has an internal flash memory data storage drive of a fixed amount that cannot never, EVER be increased!

If you need additional internal iPad data storage there are ONLY two things to do.

Purchase a larger data storage capacity iPad OR backup, then remove, stuff off of your existing iPad.



If you need to free up free, internal data storage space on an iPad/iDevice, you need to start by backing up your iPad to either Apple's iCloud ( you may need to pay for additional, monthly storage space ) or by connecting your iDevice to a an older Mac or Windows PC computer running the latest iTunes or, if a newer Mac with a much newer macOS, like macOS Catalina, or later, use the macOS Finder to do the device backup and/or use some other offsite, “cloud” data storage/backup services, like Google Drive/Photos, BOX, DropBox, Amazon Cloud Drive, Flickr ( for photos/images ), etc.


Then, delete any installed apps that you no longer use or use infrequently enough that they aren't missed (you can always reinstalled any purchased or free apps at some time later, as you need them).

In addition, uninstall any games that appear to be using a sizable chunk of your iPad's internal storage, as well!


( A disclaimer to the immediate advice above. )

If you own a 9-12-year old iPad, you SHOULD ONLY delete apps that you have ever seldom used or no longer use as there is NO WAY now, from 2020 onward, to retrieve these old apps from the iOS App Store, any longer.


( Third party iOS app developers have permanently removed all of their older, legacy apps from Apple's iOS App Store servers forever!

There are, VIRTUALLY, NO more older, useful, popular, third party apps for over 8-10-year old iOS devices, any longer! )



Then, thin out/delete any music/videos/movies/TV shows/podcasts/screen recordings/photos-images/eBooks/

eMagazine/iBooks/audio books/Documents/PDFs, etc.



If you use a POP email account on your iPad, delete/thin out any old saved emails that maybe saved to your iPad.


To permanently delete photos/images off of your iDevice go into the Photos app and find the Recently Deleted folder/album and permanently delete any photos/images stored in that folder/album.


Also, you can check to see what other stuff is eating up all your valuable data storage space by going into the Settings App,,General Settings Panel, in the right hand column, tap Storage & iCloud usage panel ( in iOS 11 and later, it’s now called iPad Storage ), in the top Storage Panel, tap the Manage Storage panel, wait for a list of apps to generate that will tell you how much space each app is taking up on your iDevice.


Then, for older iPad models with a Home button, do a forced restart/hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttonsOR


For much newer, larger screen iPad models, without a Home button, try the new forced restart/hard reset procedure for the new 2018-2022 iPad Pro and 2020-2022 iPad Air 4 & 5, 2021 iPad Mini 6 and the new base model 10th gen iPad models.


1. Press and release the volume button closest to the top Power button.


2. Then immediately press and release the Volume button farthest from the top Power button.


3. Then, press and hold the sleep/wake/power button at the top. You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.


ALL iOS/iPadOS devices need to maintain, at the very least, a minimum of between 3-6 GBs of free data storage space, AT ALL TIMES, to insure normal/nominal functionalities/operation and general overall performance of any iOS device running iOS/iPadOS.



If not all of this solves your iPad storage issues, your ONLY other option is to do a complete backup, erase and restore of your iPad model.


How to back up your iPhone, iPad, and iPod touch - Apple Support


How to factory reset your iPhone, iPad, or iPod touch - Apple Support


Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Be advised, if you own a low storage 16 or 32 GBs internal storage iOS device, there not much else to be done to gain back enough usable, free internal data storage space.



Good Luck!

Oct 7, 2023 3:23 PM in response to jlb284

Are you sure it’s not saying you don’t have enough physical storage on your iPad? What iPadOS are you trying to update to? I assume this is what you are trying to do unless you meant you were trying to backup your iPad and you don’t have enough iCloud space available. If that is the case then yes, it is legal to require you to move up in iCloud storage plan if you need more space. Otherwise you would need to decide what not to backup to iCloud to make your backups fall within the amount of iCloud storage you have.

Oct 7, 2023 9:52 PM in response to jlb284

Also, if you own an iPad that has been forever stuck on iOS 12, such an iPad model cannot be upgraded beyond any version of iOS 12, which is stuck, currently at iOS 12.5.7.

Simply put, that iPad model may be, at least 9-10 years old.

That old an iPad is simply too old.


Sorry.


You need to consider that it is nearing the end of 2023.

iPadOS 17 is here!

These 9-years old, and older, iPad models are pretty much at their end of life and are obsolete!

Third party app support is almost non-existent, now, in 2023.

These iPad models are, at the very least, five OS iterations behind, now!

You really need to seriously consider a purchase of a new iPad model OR a much, MUCH “newer” and less expensive, refurbished or used iPad models, from better known, trusted sources, like other Apple product/device retailers/resellers, some locally or from online, on the Web/Internet, capable of running the latest iPadOS versions.

There are PLENTY of newer, older iPad models that can run the latest, current versions of iPadOS.


If you need OR ONLY able to afford to purchase older, less expensive iPad models, look at older IPads from 2017 and later.


All of these older model iPads below CAN, currently, run the latest releases of iPadOS 17.


2017, 12.9 inch screen iPad Pro models ( 1st gen Pencil support )

2017, 10.5 inch screen iPad Pro models ( 1st gen Pencil support )

2018 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2020 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2018, 9.7 inch screen iPad 6th gen models ( 1st gen Pencil support )

2019, 10.2 inch screen iPad 7th gen models ( 1st gen Pencil support )

2020, 10.2 inch screen iPad 8th gen models ( 1st gen Pencil support )

2020, 10.2 inch screen iPad 8th gen models ( 1st gen Pencil support )

2021, 10.2 inch screen iPad 9th gen models ( 1st gen Pencil support )

2018, 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2019, 10.5 inch screen iPad Air 3rd gen models ( 1st gen Pencil support )

2021 10.9 inch screen iPad Air 4th gen models ( 2nd gen Pencil support )

2019, 7.9 inch screen iPad Mini 5th gen models ( 1st gen Pencil support )

2021 8.3 inch screen iPad Mini 6th gen models ( 2nd gen Pencil support )



Get the largest internal data storage model you can afford as NO Apple iOS device has ANY expandable storage.


I am sorry that you had to learn all of this, but this does not change any of the facts regarding these old iOS devices.



Sorry & Best of Luck to You!

Oct 7, 2023 9:53 PM in response to jlb284


If you decide to go down the path of purchasing used, secondhand Apple devices, from individual Apple device sellers, here is how to avoid purchasing an Apple iOS/iPadOS device with user activation lock, in the future.



If you purchase any iPad, or any Apple iOS device, for that matter, used/second hand, online, or even in-person, make sure this iPad does NOT have user activation lock and has been properly reset for sale.

A properly reset for sale iPad should initially power up to an animated, multi-language “Welcome” screen.

DO NOT take the iPad seller's word that this iPad is user activation lock free!

We have seen plenty of used iOS device purchasers get scammed.

User Activation Lock can never be bypasss, circumvented or worked around IF there is no correct previous/original user information to be able to do so.

Apple doesn't get involved with ANY user activation locked, used/second-hand sold devices, either.


So, buyer beware!


If purchasing a used device in-person, power the iPad ON

If the iPad DOES NOT display the initial animated, multi-language “Welcome” screen, then pass on purchasing this iPad.

If the iPad powers up to any other screen, then forget purchasing this iPad.

You cannot trust that the seller actually has the correct needed info to properly reset the iPad back to factory settings right then and there before the actual purchase and exchange of money for the iPad, in question.

Pass on the device!


If you are purchasing this used iPad online ask the seller to provide multiple images, either online or be sent to you via email, showing this animated, multi-language “Welcome” screen of the interested in purchasing iPad model.

Even better, ask for a short video be sent to you showing this animated, multi-language “Welcome” screen, in action and in its entirety, posted to the online ad or emailed to you.

If the online iPad seller refuses any of these requests, pass on the iPad. DO NOT buy!



Good Luck to You!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can't update my iPad because my iCloud is full, what should I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.