Old iTunes 12.8.2.3 doesn't show iphone anymore after updating to iOS 17

Further to my post, I just finished talking with Apple Tech support regarding the issue. It appears according to the tech that, unfortunatly, it won't be possible any more to get them to work together. It mentioned that my old Mac on El Capitan is consider obsolete and that the new version of ios 17 won't be compatible.

here what I also found:

"If your iPhone is using iOS 17 or later, or your iPad is using iPadOS 17 or later, make sure that your Mac is using macOS High Sierra or later. "

They make good product but they need also to keep the software to work togeher and connect.

I read an article mentioning to try another cable, in my case it made a difference. However, after I plug the iphone working on ios 17.0.3 and El Capitan a pop-up said that I needed an update on an Apple add-on software, but the download failed, the software is not available at this time according to Apple server message. So I have to continue searching or finding a new alternative.

Apple what have you done, it used to be so simple, now you made our life miserable trying to continue using your product.

same issue for me - Late 2011 MacBook Pro (with failed GPU) running Sierra. Was working on iOS 16, but not on iOS 17. If I had known, I would not have updated.

I'm in the same boat. My iMac El Capitan runs fine, so why should I have to pay for a new computer for my phone to be recognize? I can now no longer back up my phone or transfer files, like my music. Big fail.

I have the same issue. Total disaster for me as I have lost loads of videos and can’t access the backup on my Mac as my iPad is not appearing on itunes.

Jimmy thanks for this info. I am running on even older OS Sierra 10.12.6 (iTunes 12.8.2.3) so there seems little hope for me. Since updating my iPhone to iOS 17.0 iTunes just doesn't want to know. Seems like I am once again trapped in the Apple spend cycle. It seems to me that if you take care of your Apple products then at some stage your gonna have to ditch them all as slowly but surely updated software becomes incompatible with outdated kit.

Thanks once again.

Running OS Sierra 10.12.6 with iTunes 12.8.2.3 I have no indication of connectivity with my iPhone 13 Mini. However, running Photos Version 2 (2016) I can import photos from my iPhone. Wonder what Photos has that iTunes doesn't?

Another replay was to move on to High Sierra if running iOS 17 on iPhone. However I believe this version of Mac OS is no longer available?

From Appleweb site:

"f your iPhone is using iOS 17 or later, or your iPad is using iPadOS 17 or later, make sure that your Mac is using macOS High Sierra or later."