Hearing Aid conectivity

Question

Hearing Aid conectivity

I updated to IOS 17.0.3 yesterday and now I can not get my Iphone 14 to remain connected to my hearing aids, the minute I close the settings screen the hearing aids disconnect.

I tried turning off Bluetooth and disabling bluetooth in privacy & Security, then truned off the phone for a minute. I then restarted the phone, turned on Bluetooth and renabled bluetooth in privacy & settings, then reconnected the hearing aids without a problem, then I closed the Settings Screen and hey presto the hearing aids disconnected again. This has only been heappening since I upgraded yesterday, I only got the hearing aids on Monday.

Posted on Oct 8, 2023 2:30 AM

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Answer 1

Best reply

Cosmic Rhapsody Author

Level 1

13 points

Oct 9, 2023 7:33 PM in response to Cosmic Rhapsody

I rang apple yesterday the girl was fantastic, as it turned out the problem was either an ID10T or a PEBCAC (Problem Exists Between Chair And Computer) error.

It turned out there were 3 entries for the hearing aids 1 said R-Specsavers hearing aid the other 2 said LH-L & LH-R- specsavers etc, I assumed that because there were 2 hearing aids I needed to choose LH-L and LH-R for phone calls and the other entry was for the app. There was a problem with the app connectivity and not connectivity to the hearing aids I reset all settings and the problem was resolved.

If you get a new set of hearing aids which are connected to your phone, go into settings and have a look at which is connected, that is most likely for the hearing aids, I renamed the hearing aid entry for the phone to Hearing Aids.

Sometime my backward logic causes me problems but I have learned to live with it after nearly 69 years.

- Phone

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Answer 2

JJRASC

Community Specialist

Oct 9, 2023 12:09 PM in response to Cosmic Rhapsody

Hello Cosmic Rhapsody,

Welcome to the Apple Support Communities.

Please be sure to follow these instructions when setting up your hearing aids for the first time: Use hearing devices with iPhone.

Are your hearing aids compatible with iPhone? The device should have a "Made for iPhone" label attached if so.

If you notice any type of connection issues after you connect your device, this next article can help you troubleshoot the issue: If you can't connect a Bluetooth accessory to your iPhone or iPad.

Please reply back if you need more help.

Cheers!

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Hearing Aid conectivity

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