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Unable to access External Drives and Disk Utility after updating to macOS Sonoma.

Since I updated to macOS Sonoma, I've been experiencing issues with my external drives (in ExFAT). I can't access them, nor can I access Disk Utility (which continuously displays a "Loading disks" message). Only when I use the Disk Arbitrator app to prevent the drives from mounting, it allows me to run Disk Utility and "First Aid," enabling access to the external drive. However, the folder icon images are missing, and in the Sharing & Permissions info, it reads "You have custom access." Is anyone else experiencing similar problems, or does anyone know how to resolve this? Thank you very much.


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Mac mini

Posted on Oct 8, 2023 4:06 AM

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Posted on Dec 11, 2023 6:38 AM

I lost an 8TB hard drive just after the upgrade to Sonoma. It was formatted for Time Machine in APFS - you don't get an option to change format style on a new drive for Time Machine and also a 4TB Mac extended journaled disk, and a 2TB WD exFAT.


One after another they started to drop off and for no reason. Apple support - what support? - you may as well p@ss into the wind! No one wants to acknowledge this or do they? You get a case number and that's it. I tried recovery with various software programs.


You fork out thousands of €uro for the computer which they say will do everything you need, you find out then they no longer come with large amounts of memory. You buy ext. hdd's or ssd's more hundreds if not another thousand €uro for storage, not to mention extra cloud storage for emergency contingency.


My computer is less than 4 months and I wonder what next.... maybe the internal ssd or the M1 or M2 chip just as the computer passes the final days of its warranty cover.


A clear statement is needed from this company what is causing the problem and when it will be fixed, people do not have endless amounts of money to throw after bad.



291 replies

Dec 27, 2023 11:28 AM in response to emmyluty22

Having the same issues, so every time I connect my outboard drive, I go to System Preferences, then Siri and Spotlight, then to the bottom where "Spotlight Privacy" is tabbed.


Click on Spotlight Privacy, drag your drive in, then hit the "-" sign and it will be recognized and become searchable for that session until you eject it. Not the most elegant solution for a new operating system, @Apple. WTAF? Fix this. Or is it just another attempt to make you spend more money on memory?


Hope (everything but the screed) helps.

Jan 12, 2024 12:09 PM in response to BungalowBill92

I recently updated my 2023 Mac mini to Sonoma 14.2.1 from the original OS, Ventura 13.6. My external 2T SSD drive formatted in APFS worked without flaw until I installed Sonoma. My external drive disappeared. I tried multiple recommended fixes to restore access to this drive. All my documents and even my Time Machine are on this external drive! So I went back to Ventura 13.6.3. Pain in the *ss, but it worked. Thankfully, TM backed up a few hours before installing Sonoma, and none of the files on the external drive were corrupted! Reading the complaints in this thread, it seems beyond the pale for Apple to release an OS that does this to 3rd party external drives, drives that were in perfect working order on older versions of the OS. And then offer up as support reformatting the drive! What kind of arrogance is this? I'm lucky to have been able to install a clean Ventura OS and then restore everything from Time Machine. I won't touch Sonoma OS again!

Apr 7, 2024 6:32 PM in response to BungalowBill92

Update: I found a fix that worked for me on another thread. Someone talked to an apple engineer who suggested using a USB to USB-C adapter. I was highly skeptical but having tried everything and having some adaptors on hand I gave it a try and it worked!


so on a M3Pro I plugged in a USB-C to USB adapter and then plugged a USB to USB-C adapter into the first adapter and then my SSD into the second adapter and it now mounts.


Ridiculous 😂 have no idea why this would work but hey at least it’s working.


Apple needs to prioritize a proper fix to this as this is unacceptable to have a such a serious bug be going on for 6 months now.

May 30, 2024 1:09 AM in response to BungalowBill92

Small Update : I just had it happen with an SD card on a Mac Studio M1 Max (using its built-in reader). The SD card was working and while copying some files, it just disconnected (crashing finder and had to restart). Now the mac won't read that particular card anymore. It works perfectly fine on any other device. Inserting any other SD card in the mac also works fine. Seems like once something gets disconnected, that's it for that media.

Mar 23, 2024 3:14 PM in response to BungalowBill92

I think it is grossly irresponsible of Apple to allow the Sonoma mess to continue...


Apple has done nothing to correct this from what i read daily...


So many users wasting time with an OS that Should Have Been Fully Functional BEFORE it was released to the masses...

But Apple didnt do their due diligence and subsequently released an abysmal mess of an OS..


How many of us are still willing to tolerate this?


I know i am not...


It is Not our place as users to troubleshoot the buggy OS.

And we surely are not being compensated by Apple for all the lost time and in some cases lost Data all due to some coding that they seem to have no clue as to how to fix it.


shameful...


wonder if this will get pulled down as it is not singing praises, rather stating Facts.

Apr 1, 2024 9:48 AM in response to BungalowBill92

Hi! I just recently upgraded from a MacBook Air 2017 to the new MacBook Air M3 and I also have this problem. I have an external drive for a few years now where I storage essentially old pictures and important documents from university. The drive was already formatted once since I had it before migrating to apple, I used it with my windows PC; it worked well with my Mac Air 2017 since then. Now that I've upgraded to the Air M3, I just can't read the external drive, I even tested the USB-C adaptador I bought, it works well with PEN drives, it just doesn't read my external drive :( I also tested my drive on my surface PC and it did not accuse errors. I don't know what to do.

Apr 1, 2024 10:46 AM in response to Dr_William

to the people who have lost recognition of their external hard drives when using Sonoma OS: this also happened to me, and neither apple care or the apple store could help. they both told me the HD was fried. Fortunately, I have a friend who suggested hooking the HD to his computer using Linux OS, and there was my HD on the screen, with all it's contents. I emptied that HD into another, then reformatted it, and when I plugged it in to my new mac mini 2, it was again recognized and works perfectly. hope that helps--if you can find someone who has Linux and knows how to use it.

Unable to access External Drives and Disk Utility after updating to macOS Sonoma.

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