Contacts read unavailable after update

After updating my IPhone 11 to 17, my contacts not read unavailable and calling them fails. How do I reverse this?

Posted on Oct 8, 2023 7:48 AM

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Question marked as Top-ranking reply

Posted on Oct 9, 2023 12:52 PM

Hello 1Angelp,


If you are unable to access your iCloud Contacts, then we'd recommend taking these steps for a solution:



If you weren't using iCloud Contacts, then you'd want to take these steps instead:


  • Make sure contact syncing is enabled for all accounts in Settings > Contacts > Accounts.
  • Check Contacts app > Lists and see if all available accounts are showing there. 
  • Check the email provider's website in a browser for your contacts.
  • If the contacts were offline, you could attempt to restore the device from a backup: Restore your iPhone, iPad, or iPod touch from a backup (This will revert all data to that backup's date/time. Everything between that date/time to now will be deleted and not restored.)


Should you continue to have issues with third-party email providers, then it would be best to contact the email provider for further support.


Hoping this helps out.


Take care.


1 reply
Question marked as Top-ranking reply

Oct 9, 2023 12:52 PM in response to 1Angelp

Hello 1Angelp,


If you are unable to access your iCloud Contacts, then we'd recommend taking these steps for a solution:



If you weren't using iCloud Contacts, then you'd want to take these steps instead:


  • Make sure contact syncing is enabled for all accounts in Settings > Contacts > Accounts.
  • Check Contacts app > Lists and see if all available accounts are showing there. 
  • Check the email provider's website in a browser for your contacts.
  • If the contacts were offline, you could attempt to restore the device from a backup: Restore your iPhone, iPad, or iPod touch from a backup (This will revert all data to that backup's date/time. Everything between that date/time to now will be deleted and not restored.)


Should you continue to have issues with third-party email providers, then it would be best to contact the email provider for further support.


Hoping this helps out.


Take care.


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Contacts read unavailable after update

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