The cursor on my iMac is frozen. I have tried hints posted earlier but cannot get computer to relaunch. Have tried turning it off and then back on as well as unplugging it and then plugging it back up. Any suggestions?
iPhone 6s, iOS 13
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in Use safe mode on your Mac - Apple Support
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in Use safe mode on your Mac - Apple Support
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
Do you have a wired USB Mouse you can try?
When you say it will not re-launch please describe what you see on the display. Without any descriptive information of what you are experiencing we cannot tell you what the next step might be.
My iMac is frozen on the sign in screen with the cursor frozen in the top lh corner. It will not let me move the. cursor at all. As I previously mentioned, I have tried turning it off and. then back on but it still doesn't do anything.
IMac cursor frozen
