my phone needs to be restored i have gone through the steps but it won't restart

Hey nixon241,

Have you tried restoring the device using a computer or only through the iPhone Settings page? If you haven't yet, try it again with a computer this time.

The article you shared with us has the exact steps to perform this using a computer: Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Restore your device to factory settings

1. On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.

2. Connect your device to your computer.

3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. Get help if you forgot your passcode.

4. Select your device when it appears on your computer. Learn what to do if your iPhone, iPad, or iPod touch is unresponsive or won't turn on. Or get help if your device doesn't appear on your computer.

5. Click Restore [device]*. If you're signed into Find My, you need to sign out before you can click Restore.

6. Click Restore again to confirm. Your computer erases your device and installs the latest iOS, iPadOS, or iPod software.

7. After your device restores to factory settings, it restarts. Now you can set it up as new.

We hope this helps!

Best regards.