mail search function not working in MacOS Sonoma

mail search function not working in MacOS Sonoma!!


We have tried all the suggestions out there on the web in order to fix the issue, none of them have worked thus far. I had to have our tech department uninstall MacOS Sonoma, and reinstall the previous operating system. My tech person suggested the problem could be connected to the new generation Apple chip in my MacBook Air?


Any assistance would be much appreciated!!


Cheers, Marcus

MacBook Air 15″

Posted on Oct 9, 2023 11:53 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 10, 2023 9:15 AM

I found the problem was caused by the latest update to Goodnotes. Searching from that starting point lead to the solution of

  1. logging out / signing out of iCloud
  2. Restart computer
  3. log into / sign into iCloud


Both Mail and Photos (and Notes etc.) will re-index over a few minutes and all works for me now.


If the above still doesn't work, turn off both Mail and Photos in iCloud settings and then turn both on again.


I hope this helps

52 replies

Nov 10, 2023 9:30 AM in response to Hovawart

In my personal experience all of the search processes came back to life.

It's important to reiterate that the problem was caused by Goodnotes upgrade. The above process solved the problem but it reappeared when I opened Goodnotes again. I have since deleted Goodnotes from my computer and followed the above process again and now all searches are working as designed.


Oct 9, 2023 7:27 PM in response to satcomer

Thank you for your reply. My tech department reinstalled the previous OS, so I could use Mail Search which is important to my work, so I am unable to perform the function you are suggesting. I am not willing to upgrade to Sonoma OS again, until I have an understanding of what is causing the problem. I will forward your suggestion to my tech dept. and get their thoughts and if they had already tried your suggestion.


Cheers, Marcus

Dec 2, 2023 9:55 AM in response to steelmagman

Did not work for me on MBA M2. No method worked until now. I normally get a number of hits (under the search field) but no result shows. If I click in a mailbox without clearing the search field first, Mail hides all messages in that mailbox as if it were showing me a search result. I configured another mailer for now as it is impossible to work without mail search.

Jan 27, 2024 6:21 AM in response to jk2010

This is strange and unfortunate. 14.2.1 did it for me as soon as I rebooted after the update. I had struggled for weeks before that and tried everything I could find but nothing worked. I had assumed a bug was resolved in 14.2.1 that would solve it for everyone. This is also a bit scary because it means it could return in another update still with no clue about cause or solution.

Nov 10, 2023 10:03 AM in response to jk2010

I'm certainly no expert and spent some time searching for solutions to the problem. I tripped over the Goodnotes issue simply because having solved the problem I opened Goodnotes and the problem arose again. From there I found a notation on the web that highlighted the same problem others were having.


All I can suggest is to try the above process and if that doesn't work I'm afraid I can't offer anything sales that might help.

Nov 15, 2023 11:57 PM in response to mmitchinson

Try rebuilding the mailbox or resetting the Mail preference and that should help.

Open Finder, go to-

~/Library/Containers/com.apple.mail/Data/Library/Preferences

Here delete com.apple. Mail.plist file. After this restart the Mail and the issue will be fixed.

If that doesn't work then here's a detailed guide by me that you follow to fix Mail Search function not working in macOS Sonoma.

Nov 16, 2023 5:04 AM in response to mmitchinson

Hello,

I understand that you're experiencing difficulties with the mail search function on MacOS Sonoma, and I appreciate your frustration. I recently encountered a similar issue and found a solution that might help you.

I've detailed the steps I took to resolve this problem in a blog post, and I thought it might be beneficial to share the information with you. You can follow this guide to Fix Mail Doesn't Work with Sonoma.

I hope this proves helpful to you and others experiencing the same issue. If you have any questions or need further assistance, feel free to ask here in the community.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

mail search function not working in MacOS Sonoma

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.