mail search function not working in MacOS Sonoma

mail search function not working in MacOS Sonoma!!


We have tried all the suggestions out there on the web in order to fix the issue, none of them have worked thus far. I had to have our tech department uninstall MacOS Sonoma, and reinstall the previous operating system. My tech person suggested the problem could be connected to the new generation Apple chip in my MacBook Air?


Any assistance would be much appreciated!!


Cheers, Marcus

MacBook Air 15″

Posted on Oct 9, 2023 11:53 AM

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Question marked as Top-ranking reply

Posted on Nov 10, 2023 9:15 AM

I found the problem was caused by the latest update to Goodnotes. Searching from that starting point lead to the solution of

  1. logging out / signing out of iCloud
  2. Restart computer
  3. log into / sign into iCloud


Both Mail and Photos (and Notes etc.) will re-index over a few minutes and all works for me now.


If the above still doesn't work, turn off both Mail and Photos in iCloud settings and then turn both on again.


I hope this helps

52 replies

Nov 20, 2023 12:14 PM in response to mmitchinson

macOS Sonoma I am having trouble with M365 and email search. I have had my new MacBook pro about one week, when I enter a company name or equipment name in search bar on outlook. Search always comes back "No Results" One customer I just received email, I put his name in search and come back "no results" Another issue is Lacie External Hard drive, when I go to export emails to Lacie Hard drive the following appears "OUTLOOK ERROR EXPORTING DATA NO ACCESS TO DIRECTORY". Thanks for your assistance

Dec 4, 2023 10:13 AM in response to steelmagman

No luck. I made progress with the log out/log in of iCloud method. This restored search in Calendar for instance, but not in Mail. As it was better I thought that maybe only the Mail index was still wrong and I trashed the infamous envelope folders in Mail data. This brought back the "Import Mail" process which as before failed in the end although I have no disk space or error problem. Someone on reddit advised to disable accounts and import one by one to see if one in particular was failing. Good idea but all failed ! I then went nuclear and killed all my Mail data. I then reconfigured one account and let the server resync and download 30'000 mails and some. And then I tested search in that account and it FAILED.


So I am out of options now. I restored my data from TimeMachine and am back to square one. Not ready for a clean install yet. I have configured another mailer which works but misses some basic functions I need.


[Edited by Moderator]

Jan 26, 2024 5:19 AM in response to cloughicus

And the bad news for me is that signing out of iCloud and signing in again did not continue to work after restarting. Nor does it work now.

Booting is Safe mode still does not help.

I suspect I may have to do a full re-build. My admin account is not behaving quite as it should after some glitch when building first time round. Doesn't always recognise me as an admin which isn't fantastic.

Oh well.....

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mail search function not working in MacOS Sonoma

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