The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I got a new iphone 14, transferred all data and info, then I erased my old iPhone X. I want to sell it - but the old iPhone asks for a passcode - my old passcode does not work. So how can I reset the phone to make it usable for the person I sell it to? Thanks!!!!
iPhone 6s, iOS 12
Please see this link and follow the instructions provided to see what you need to do before you need to sell your iPhone
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Please see this link and follow the instructions provided to see what you need to do before you need to sell your iPhone
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
I already erased the iPhone and did all that was suggested. Now I can't get into the device that was erased because it is asking for my passcode. When I enter my formerly valid passcode it does not work. Probably because it was erased?! Not sure what I can do now... Maybe I just need to throw the old phone in the garbage.
Erased my phone to sell it. Asking for passcode and it does not take
