You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: LAKW
LAKW Author
User level: Level 1
5 points

Family Sharing, unable to download app

I have family sharing set up for my kid. first I tried to download an app and it would not let me under the kids profile. Wouldn't even display the "get" button to try to ask for review to purchase it. So, then I went under my account and purchased so I could do a shared app to the kids account. when I go into the App Store to pull down the shared app I am told "due to restrictions set from this device, the app cannot be downloaded." What restriction is set?

iPad Pro, iPadOS 16

Posted on Oct 9, 2023 1:46 PM

Reply
Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
205,961 points

Posted on Oct 10, 2023 6:01 AM

Only you can know what restrictions you set on the device. There's no way anyone else could know or tell you.


Probably you set the age limit on apps to something below what the app in question requires.

You need to pay attention to what you restrict or limit in the device's Screen Time settings as that can affect many areas of the device.


Go to Settings ➜ Screen Time ➜ Content & Privacy Restrictions ➜ Content Restrictions ➜ Apps and see if its set to something below what the App requires. You can see the age requirement for a specific app in the App's Information section in the App Store under "Age Rating".


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
205,961 points

Oct 10, 2023 6:01 AM in response to LAKW

Only you can know what restrictions you set on the device. There's no way anyone else could know or tell you.


Probably you set the age limit on apps to something below what the app in question requires.

You need to pay attention to what you restrict or limit in the device's Screen Time settings as that can affect many areas of the device.


Go to Settings ➜ Screen Time ➜ Content & Privacy Restrictions ➜ Content Restrictions ➜ Apps and see if its set to something below what the App requires. You can see the age requirement for a specific app in the App's Information section in the App Store under "Age Rating".


Reply

Family Sharing, unable to download app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up