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User profile for user: hd2003girl
hd2003girl Author
User level: Level 1
4 points

Any watch Apple TV

Why can i not view a show on Apple TV ? 

Just says "unable to play. There's a problem playing this video. Try again or troubleshoot the issue" But i can watch the trailers

iPhone 7 Plus, iOS 15

Posted on Oct 9, 2023 2:47 PM

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Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,974 points

Posted on Oct 9, 2023 4:50 PM

For Roku, try this:


Another user (mygreensocks) suggested this procedure from Roku Support staff, which several users found helpful.

1. Remove the Apple TV app,
2. Shut off and unplug the TV (or streaming device),
3. Wait 30 seconds,
4. Plug the TV (or streaming device) back in,
5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,974 points

Oct 9, 2023 4:50 PM in response to hd2003girl

For Roku, try this:


Another user (mygreensocks) suggested this procedure from Roku Support staff, which several users found helpful.

1. Remove the Apple TV app,
2. Shut off and unplug the TV (or streaming device),
3. Wait 30 seconds,
4. Plug the TV (or streaming device) back in,
5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.

Reply

Any watch Apple TV

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