Proximity sensor problem

Hello! the voice notes from WhatsApp cannot be played on the earpiece. Once the proximity sensor is activated, the audio pauses and volume mutes.


I can listen on the speaker and with headphones, not on the earpiece.


I did check memory, reboot phone and re-install whatsapp without luck.

iPhone 14 Pro, iOS 17

Posted on Oct 9, 2023 3:05 PM

Reply
1 reply

Oct 10, 2023 12:26 PM in response to JuanPablo1971

Hey there JuanPablo1971,


Thanks for reaching out to the Apple Support Communities.


Based on the information you've provided, and the troubleshooting steps you've gone through, the best option would be to reach out to WhatsApp support for additional information and possible troubleshooting steps.


You can reach out to WhatsApp support at this link here: Contact WhatsApp


Take care.

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Proximity sensor problem

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