Apple TV app not working with Sony smart TV

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Level 1

5 points

Apple TV app not working with Sony smart TV

I have a Sony Bravia XR 65X90L and have updated the system software via USB as per Sony instructions. I have downloaded Apple TV app and applied latest available update per Google smart tv instructions. I’ve checked the privacy settings and verified that AirPlay is enabled. After all this, Apple TV app continues to fail verification and Airplay keeps asking for the four-digit code over and over and over…

When will Apple/Google/Sony have a fix for this problem?

Posted on Oct 9, 2023 3:47 PM

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Answer 1

Lissy_12

Community Specialist

Oct 10, 2023 12:48 PM in response to daringeagle

Hi daringeagle,

Thank you for using the Apple Support Communities! We recommend that you reach out to Apple Support directly to take a further look. Please reach out here:

Apple Support

Hope this helps!

Have a great day.

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Answer 2

Oct 12, 2023 5:30 PM in response to daringeagle

Hello, I was having the same issue with my Samsung tv and was able to talk with someone in chat about it 2 weeks ago, they told me their senior advisors are aware of the issue and were working on a solution. I had been able to watch movies since last year until 2 weeks ago when I would continually get the buffering wheel and then the message that said," Video not available". I talked with tech support yesterday and they told me that the senior advisors said the Apple Tv+ app is not working on Samsung, Roku and Brava Tv's. Looking at some of the other chats in the community it looks like there's a bigger problem with the Apple app.

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Answer 3

daringeagle Author

Level 1

5 points

Oct 12, 2023 5:36 PM in response to Isabell237

Yes, you’re correct. I deleted and reinstalled the Apple TV app and now all I get is the buffering wheel instead of loading the sign-in screen. So far all apps work except the Apple TV app. So I guess we wait…

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Apple TV app not working with Sony smart TV

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