You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone disabled 1 hour for no reason.

My sons phone unavailable for 1 hour for absolutely no reason. Don’t say I entered the passcode incorrectly. This happened last month and there was 3 minutes left went back to look at it and it jumped to like 8 hours or something ridiculous like that.

Posted on Oct 9, 2023 4:48 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 9, 2023 5:47 PM

No, there is absolutely a reason. The wrong passcode was entered too many times. That is the ONLY reason an iPhone is disabled for a time period. Once disabled it doesn’t tell the reason, because there is only one reason. The most common cause of this is carrying the phone in a pocket with the screen against one’s body; the body contact activates the passcode prompt and enters a random value.


A much less common, but possible reason is the screen is failing, and is randomly “tapping” the screen. This would be obvious, because you would see it doing things when you weren’t touching the screen. It’s commonly called “ghost touch”.



1 reply
Question marked as Top-ranking reply

Oct 9, 2023 5:47 PM in response to Major_Drizzle

No, there is absolutely a reason. The wrong passcode was entered too many times. That is the ONLY reason an iPhone is disabled for a time period. Once disabled it doesn’t tell the reason, because there is only one reason. The most common cause of this is carrying the phone in a pocket with the screen against one’s body; the body contact activates the passcode prompt and enters a random value.


A much less common, but possible reason is the screen is failing, and is randomly “tapping” the screen. This would be obvious, because you would see it doing things when you weren’t touching the screen. It’s commonly called “ghost touch”.



iPhone disabled 1 hour for no reason.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.