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yingo228 Author

Level 1

5 points

Face ID stopped working on iPhone XS Max

Face ID

[Re-Titled by Moderator]

iPhone XS Max, iOS 17

Posted on Oct 9, 2023 8:13 PM

Top-ranking reply

Niel

Level 10

732,515 points

Posted on Oct 9, 2023 8:19 PM

This is generally a hardware issue. If the unit's on an OS version older than 17.0.3, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

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Face ID stopped working on iPhone XS Max

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