Why is my Apple AirPlay not working after the latest update? How do I fix the issue?

Since the latest update, I cannot airplay on my appletv from my IPad.

iPad, iPadOS 17

Posted on Oct 10, 2023 3:57 AM

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Question marked as Top-ranking reply

Posted on Oct 11, 2023 6:54 AM

Hi there Swig57,


If you are having issues using AirPlay with your iPad and your Apple TV, these steps from If screen mirroring or streaming isn't working on your AirPlay-compatible device can help resolve what's happening:

After each step, see if you still need help. 
1. Make sure that your AirPlay-compatible devices are turned on and near each other.
2. Check that the devices are updated to the latest software and are on the same Wi-Fi network. 
3. Restart the devices that you want to use with AirPlay or screen mirroring.
If you're prompted to enter a password, you might have restrictions turned on, or you might need to adjust your AirPlay password settings.


If this continues to occur after following those and the other recommendations outlined in that article, please provide more details on what's happening when you try to use AirPlay so that we can continue to assist.


Cheers!


44 replies

Mar 8, 2024 11:52 PM in response to Dennis-Sparkey

I have spent a lot of money trying to correct this issue. I use AirPlay on a third party device not an (Apple Product ) such as Apple TV.But AirPlay mirror screen fails to connect after last update. Never had any issues before sent away 3 devices to be checked and tested. To find out that issue is Apple update 17.3.1. ITo be certain I used my ipad on same device which has not been updated and it worked. Apple Support need to FIX this ASAP. Or I will not buy an Apple product again. This is not fair to customers.

Apple support suggest I go to photos to AirPlay ( THIS SUGGESTION DOES NOT FIX MY ISSUE ) or cover the cost of the money & time spent trying to resolve this issue

Mar 9, 2024 12:07 AM in response to sertaco

Don’t think I am going to spend on another Apple Product. The price they charge and nobody can fix this issue just left out in the cold. I have A Mac IPad Apple TV iPhone 14 Pro. Apple will lose me as a customer if this is not expedited as URGENT. Since 17.3.1 update problems nothing but more expense & time trying to fix this issue. I’ve been to two Genius Bar Appointment's. I have been on the phone to Apple Support. I have Reset my phone twice. I have spent money trying to test other devices. Issue is 17.3.1 and STILL NO FIX

Mar 9, 2024 3:53 AM in response to Ben_Z1

This assistance message above is annoying. Nothing Apple Support suggests works. Resetting to Factory all the above. The issue is with last update 17.3.1. Apple need to release a fix or I for one will never pay these exorbitant prices again for these devices may as well go android or windows. It is shocking the amount of time waiting for a FIX

Apr 21, 2024 11:41 PM in response to Swig57

Dear Apple support,


I have been waiting for a fix for months now. Thousands of euros of investment to my setup is trashed as of now.


I regret to inform you that as a value investor, I stopped investing in your company. And if the lack of support continues, I will switch to another vendor as a user. I pay Apple a premium for the support. Why would I continue doing so if I do not get any support?


Please escalate this asap if you cannot address the issue.


Kimd regards,

Sertac Oruc

Apr 29, 2024 4:48 AM in response to Swig57

None of the proposed solutions work for me, Photos and earphones and reset or restart etc. It goes without saying that the generic response is also unhelpful, making sure devices are close etc.


Only my older Apple TV has stopped working in the last week or so, simply can’t be found by my iPad or iPhone in any app, YouTube, Disney etc. The newer TV in the lounge can still be found.


This Apple TV can only AirPlay bc it does not even have App Store so it is now completely useless. Not happy

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Why is my Apple AirPlay not working after the latest update? How do I fix the issue?

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