my new iPhone 15 Pro Max won't discover any of my bluetooth devices

Next to where it says devices, all I get is a circle

iPhone XS Max, iOS 17

Posted on Oct 10, 2023 5:22 AM

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Question marked as Best reply

Posted on Dec 1, 2023 7:26 PM

I’m having the exact same issue with my 15 Pro Max and I have done everything they say to do. It doesn’t recognize any of the devices and they are in pairing mode and they are next to each other. I don’t know what to do!

93 replies

Oct 11, 2023 7:12 AM in response to JTesk

Hi JTesk,


Thanks for posting in Apple Support Communities.


We understand that none of your devices are pairing with your iPhone. Turn Bluetooth off, restart iPhone and try pairing. Make sure each device is charged, within 30 feet of iPhone, and in pairing mode. You may need to refer to manufacturing documentation of the product on how to enter pairing mode.


Pair a third-party Bluetooth accessory with your iPhone or iPad - Apple Support


If you still can't pair or connect your Bluetooth accessory
* If you previously connected your Bluetooth accessory to your iOS or iPadOS device, unpair the accessory, put it back in discovery mode, then try to pair and connect it again.
* If you can pair your accessory with some devices but not your iOS or iPadOS device, unpair the accessory from your other devices. Then try to pair with your iOS or iPadOS device again.
* To find out whether your accessory is compatible with your iOS or iPad OS device, contact the manufacturer of the accessory.
* If you still have any of these issues, contact Apple Support:
* You can’t turn on Bluetooth or the setting is grayed out.
* You can’t connect any Bluetooth accessories with your device.
* The accessory manufacturer confirmed that your accessory is working correctly.

Those steps are from the article that you viewed prior to posting:

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support


Contact Apple Support if this continues.


Get Support


Regards.


Feb 13, 2024 6:04 PM in response to JTesk

My Prius has suddenly stopped recognizing my phone's bluetooth - it doesn't recognize the phone's name, which I've never changed. Set next to the dashboard, my iphone still won't make contact. It worked fine until 3 days ago. Set next to my Mac, the mac bluetooth is on but won't recognize the phone. It does still connect to the watch but everything else is not connected.. I'm stumped.

Feb 13, 2024 8:08 PM in response to JTesk

Same problem with Bluetooth. Spent almost an hour with an Apple tech on the phone and he couldn’t fix the problem after downloading the latest 17.3.1 update. They made an appointment with Geek for me. Geek technician was able to connect with a small speaker that I brought with me but was unable to connect to my car’s phone while in my car trying. Definitely something wrong with this i15 pro!!

Mar 2, 2024 3:42 AM in response to JTesk

Had my 15 Pro Max for a week. Out of the box it wouldn’t transfer from my old 13PM when next to each other so had to set up from cloud back up. Watch wouldn’t connect or work properly until I carried out a hard reset on the watch and soft on the phone. Works with my EarPods pro fine. However I cannot get it to stay connected to my car and when it does connect can’t get any audio. Been onto support 3 times and it seems I’m the only 1 with this issue……. According to them. There is clearly a huge issue with the 15PM BT that Apple is either ignoring or choosing to do nothing about. I know the 15 pro and pro max use a newer version of BT but Bluetooth is backward compatible. Any suggestions from those that have posted that they sorted it and anyone know when Apple is going fess up to an issue? Been Apple for years very disappointed.

May 4, 2024 6:34 PM in response to JTesk

I’m so frustrated. I’ve restarted the phone, done the 17.4 update, turned blue tooth on and off, along with changing the settings in my car and it still won’t connect. I didn’t even need the upgrade to the 15 Pro Max and now I’m regretting it. Listening to music in my car is a must and this phone is a serious let down. Has anyone found a solution? I keep reading “that worked” but I haven’t seen any solutions other than what Apple posted, and everyone on here has also tried those without success.

Jun 12, 2024 8:04 AM in response to Sbsammie

Seems like the advice was simply normal procedure for pairing. I don't think the advice applies to the many people for whom normal procedure is not working.


For me, I got all my apple devices (watch, airbuds) and a couple other things to pair, but many of my bluetooth devices that paired easily with my old phone don't pair now. They simply don't show up in the list of OTHER DEVICES when I put them in pairing mode. Can't "forget" the device since it's not showing up on the list of findable devices. All the restarting and resetting makes no difference.


Don't know if it is a iPhone 15 issue as much as a iOS 17.5.1 issue. I contacted Apple support and they walked me through a whole lot of steps that failed to address it, too, so they gave me an Apple Store appointment as the next step. We'll see.

my new iPhone 15 Pro Max won't discover any of my bluetooth devices

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