my new iPhone 15 Pro Max won't discover any of my bluetooth devices

Next to where it says devices, all I get is a circle

iPhone XS Max, iOS 17

Posted on Oct 10, 2023 5:22 AM

Reply
Question marked as Best reply

Posted on Dec 1, 2023 7:26 PM

I’m having the exact same issue with my 15 Pro Max and I have done everything they say to do. It doesn’t recognize any of the devices and they are in pairing mode and they are next to each other. I don’t know what to do!

93 replies

Mar 1, 2024 3:01 PM in response to JTesk


Just got my 15 pro and am having similar issues. Some devices will connect and others won't. I'm pretty savvy w this stuff yet can't figure out what is going on. My headphones are connected but my JBL speakers won't connect. Bluetooth just keeps spinning looking for other devices - yet no options for connecting come up even when the device is in pair mode.


Apple techs - please fix this bug!

May 24, 2024 3:43 AM in response to Stefanienyu

Pairing your Bluetooth device could be painful, but it works at my iPhone 15 pro.

Please try the following steps:

1, Turn off Bluetooth at your iPhone 15 for more than 20 seconds;

2, Turn on your Bluetooth device;

3, Make sure your iPhone and your Bluetooth device in the range;

4, Turn on your Bluetooth at your iPhone 15.

Your iPhone should find and connect to your Bluetooth device. If not, redo the 4 steps again.

May 28, 2024 6:29 AM in response to JTesk

May 2024. Just got a brand new iPhone 15 Pro. This phone will not automatically connect to my Bluetooth devices as my previous 13 Pro did. I go into pairing mode. I select the device (Bose Bluetooth speaker). It shows connected to the device, but I can't hear anything. I unpair and repair again, but still the same issue. Only way to get it working is to completely turn off the phone and Bose speaker, restart both, and then pair again. This is very frustrating. As mentioned above, with my previous 13 Pro, all I had to do was turn on my Bose speaker and it quickly and automatically connected to my phone. This is rather frustrating. Any ideas will be welcomed. Thanks!

Jun 2, 2024 6:02 PM in response to JTesk

All of us are wasting our time and getting frustrated because one of the most common iphone bluetooth use cases wasn't tested - setting up a new iphone.


Certainly, it reflects very poorly on the much vaunted quality aspect of iphones.


Apple can say the user experience is important to them but, if that were true, would they have missed testing such an obvious and common use case?


C'mon, Apple, put your money where your mouth is and get this issue resolved so your customers aren't wasting their time dealing with your mistake.

Jun 11, 2024 12:28 AM in response to Coqauvin

I had to do a “hard reset” on each individual device per the manufacturer’s instructions for everything that was previously paired to my prior iphone. I’ve had iphones since the 2 or 3 and have never had to do this before. If this nightmare ever happens again, I’ll go back to Androids 4 sure. This was stressful and frustrating. Good luck!!

my new iPhone 15 Pro Max won't discover any of my bluetooth devices

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.