I have an iPhone 13 running the current version of iOS 17 I have a power book running the latest version which is Sonoma and whenever I try and sync my iPhone it stops at step 2 preparing to sync. It will just hang there and never continue. I’ve had to force, quit and restart the computer and also restart the phone for it to be able to continue past step two is there anyway to fix this problem?
I’d been trying to figure this out for 2 days, then as soon as I post I get it working of course. Here’s what I did:
I’d been trying to figure this out for 2 days, then as soon as I post I get it working of course. Here’s what I did:
The only workaround I found with iOS 17.2.1 and macOS 14.2.1 is to force quit the MDCrashReportTool in Activity monitor on MacOS or Task Manager in Windows. Note that this process only runs when it's syncing.
This will allow you to sync other items like contacts, music, photos but it will not copy over log files or clear them out from your phone.
it's definitely a bug and will need to wait for Apple to fix it in a future release.
The Activity Monitor was the way to go, but for me the MDdevice manager was coming up as no response.
force quit the function. the icon (eject/sync) next to my iPad that was also on the sidebar turned to a donut icon(?).
I unplugged my iPhone, and plugged it back in, it showed up on my side bar, and then successfully synced. The Ipad icon returned to normal.
Probably will need to do this again, until the bug is fixed, but the activity monitor was a great call, never considered looking there
So I have had success with plugging in my iPhone ,letting it get stuck at step 2 of 4, unplugging the iPhone, plugging it back in and then it syncs on the 2nd connection.
I have never seen any process "not responding" in activity monitor when this doesn't work. I just got my iPhone to sync by turning off Bluetooth, Wifi, and putting it in Airplane mode. I plugged my phone in to sync, which failed. I unplugged the iPhone and plugged it back in and then it synched.
My iphone 13 mini (17.2.1) no longer sync over wifi (windows pc + itunes 12.13.1.3)
It will backup and then hang on "preparing to sync"
I switched off wifi, Bluetooth & my Iwatch
no problem when i do it via cable....
sorry,I thought I remembered the correct name of the function, I never took a screen shot. When it happens again if you turn on the activity monitor. there should be a function (at the top? jumped to the top for me) that has "not responding" in red in one of the fields (status?). That's the one to force quit. plug the iPhone back in and it should work.
I finally got it to work over wifi
CORRECTION of course wifi ON, but phone in flight mode
My iPhone 15 Pro has the same issue. It's not only that it gets stuck syncing but it also doesn't copy the log files to the Mac or cleans them out of the phone.
Have you found a solution to the problem? I’m having the same issue, with the same os, And the same phone model.
This has been a problem forever! Apple needs to fix it. I have 16 month old MacBook Air and an iPhone 13.
How exactly do I turn off wifi sync?
Not having any luck now. I guess this will be ANOTHER call to Apple
WiFi turns off when in Airplane mode
iPhone syncing issues
