my desktop is stuck on checking for updates window and does not move from there. What can I do????

The software I currently have is Big Sur. I keep trying and the system is just stuck on "checking for updates" what can I do? I reboot a few times but nothing works



75UP7300PUC,

Posted on Oct 10, 2023 9:09 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2023 2:46 PM

See if you can bring up the  ➙ Force Quit menu, select System Settings app and force quit it.


If that doesn't work do a forced shut down by holding the Power key down until the Mac shuts down. Then boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


1 reply
Question marked as Top-ranking reply

Oct 10, 2023 2:46 PM in response to software_update_support

See if you can bring up the  ➙ Force Quit menu, select System Settings app and force quit it.


If that doesn't work do a forced shut down by holding the Power key down until the Mac shuts down. Then boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


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my desktop is stuck on checking for updates window and does not move from there. What can I do????

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