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How do I reset a Apple ID on a Family members iPhone that has died?

My sister has past away and she owned a iphone 12. Which has been giving to me. How do Igo about putting the phone in my name and my Apple ID?

Posted on Oct 10, 2023 12:00 PM

Top-ranking reply

timdifferent

Level 4

1,838 points

Posted on Oct 10, 2023 12:14 PM

My condolences for the loss of your sister.

iPhone that are signed into an Apple ID are locked with Activation Lock, which keeps the device locked until the password of the Apple ID it was signed in to is provided. You can learn more about Activation Lock here: Activation Lock for iPhone and iPad - Apple Support

If you can provide proof of ownership of the iPhone, which includes the product serial number, IMEI or MEID, Apple may be able to remove Activation Lock from the device. You can submit an Activation Lock support request here: https://al-support.apple.com/#/additional-support

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How do I reset a Apple ID on a Family members iPhone that has died?

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