Fyi to RI community...Cox is having major problem with Apple TV app since adding it to their Cox Contour apps.
Tech reports for past 7 months not working for Cox customers. Changing cable box does not help. Cox needs to fix this issue...
Windows, Windows 10
I reached out to the COX
Social Media Team and this is what the moderator recommended to try:
-Click on the Contour button on the
remote.
-Select the setting icon on the far right
lower bottom of the screen to go into
the settings
-Arrow down to highlight and select
privacy.
-Arrow down and select Locally stored
data
-A box will appear on the tv screen
asking if you want to clear local
storage. Click"ok"
I did try this in the past and it did not work, but today I tried again and it worked! The Apple TV App is working on my TV. I wanted to share this with everyone!
I reached out to the COX
Social Media Team and this is what the moderator recommended to try:
-Click on the Contour button on the
remote.
-Select the setting icon on the far right
lower bottom of the screen to go into
the settings
-Arrow down to highlight and select
privacy.
-Arrow down and select Locally stored
data
-A box will appear on the tv screen
asking if you want to clear local
storage. Click"ok"
I did try this in the past and it did not work, but today I tried again and it worked! The Apple TV App is working on my TV. I wanted to share this with everyone!
I tried this ‘solution’… it didn’t work! Not only that I then had to spend 20mins signing back into Netflix/Prime/Max/Hulu/Disney/YouTube as literally everything was wiped… ok if it worked but it didn’t.
It did get rid of the black screen after the Apple logo and instead allowed me to get to settings/account but selecting sign-in just brings up the spinning spokes and it’s been like that for ages 🤬
I started having the problem with Cox and the Apple TV app last night 4/13. After speaking with Apple I spoke with Cox 2nd tier tech support and found out they are aware of the problem as they've received a lot of calls. They are working on a fix. The Apple app has given Cox problems before apparently more than other apps.
The tech support person told me that she had a customer clear data and like you it didn't work. Until there is a fix the only other option is to use the remote to your TV. You would need to switch input when going back to Cox remote. I haven't done it as of yet. Very annoying.
Using Cox Communications for cable TV the AppleTV APP appears with their streaming APPs, however when you access the APP you cannot even sign in. The cox AppleTV APP is not working in Rhode Island and everyone should be aware of this problem. I do not want to purchase the Firestick when Cox offers the APP for free; Cox needs to fix the Apple TV APP. All other APPs like Prime and Netflix work fine!
I was just working with someone on this problem, where they were getting spinning gears on the Contour Apple TV app. They wanted to send me a video using their phone and this is what happened.
”I tried it to send you a video and got a QR code. Followed it through and am now logged in. I was holding the camera towards the tv. Went through all the clicks I’ve been doing for the last 4 days. But this time got a QR code that brought my phone to an authentication page.”
Hope this works for some of you.
Just turned on my TV and and sure enough there was a QR code. I went to the site put in the activation code and Apple TV is back using my Cox/Contour remote.
All is good, now if need be I can use my Samsung remote as well.
Same thing here. Started about 3 weeeks ago.
Thanks, that fixed it for me although I had to log in afresh on streaming apps since that stored the logins locally.
Yes, I apologize for not explaining that in my post. You do have to relog into all your streaming apps on cox contour. Glad all working for you...and thanks for sharing.
Thanks, I think it might be a coincidence and possibly Cox have instigated a fix… tried again late last night and got the QR code (wasn’t pointing phone at screen)
I cannot use my COX controller like for all the other streaming channels but can get to AppleTV using by tv controller and logging into Apple TV. Big pain! Even bigger pain is my tv controller has no Pause button. Theirs problem has started for me in the last 2 weeks
Thank you!
Here's what I've done as Cox apparently has a reoccurring issue with Apple TV.
I've connected my Samsung remote to my TV and I bypass Contour for Apple TV, I can use it for other apps as well if I choose to.
Did that also get rid of all of your saved log ins for other apps?
Glad all working now for you. It has been 6 months since I posted my concerns and all working fine since then.
Apple TV on Cox
