I have an iPhone 12 and have had it for almost 2 years and since February of this year I’ve been having problems with my WiFi, first whenever I would FaceTime anybody my WiFi would disconnect and use my data, but now not only does it do that it disconnects randomly even when I’m not on FaceTime or using something that takes big GB, can someone please help me I cannot keep using all of my data for this
iPhone 12, iOS 17
Hello Learningvamp12,
Thanks for connecting with Apple Support Communities. By chance, do you have Wi-Fi Assist enabled? When this feature is activated, the following behavior occurs:
"How Wi-Fi Assist works
With Wi-Fi Assist, you can stay connected to the Internet even if you have a poor Wi-Fi connection. For example, if you're using Safari with a poor Wi-Fi connection and a webpage doesn't load, Wi-Fi Assist will activate and automatically switch to cellular so that the webpage continues to load. You can use Wi-Fi Assist with most apps like Safari, Apple Music, Mail, Maps, and more.
When Wi-Fi Assist is activated, you'll see the cellular data icon in the status bar on your device.
Because you'll stay connected to the Internet over cellular when you have a poor Wi-Fi connection, you might use more cellular data. For most users, this should only be a small percentage higher than previous usage. If you have questions about your data usage, learn more about managing your cellular data or contact Apple Support.
You can use Wi-Fi Assist with any iOS device with iOS 9 or later, except for these models: iPhone 4s, iPad 2 Wi-Fi+Cellular, iPad (3rd generation) Wi-Fi+Cellular, and iPad mini (1st generation) Wi-Fi+Cellular.
Turn Wi-Fi Assist on or off
Wi-Fi Assist is on by default. If you don't want your iOS device to stay connected to the Internet when you have a poor Wi-Fi connection, you can disable Wi-Fi Assist. Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist."
More details here: About Wi-Fi Assist
We hope this helps.
Take care.
Hello Learningvamp12,
Thanks for connecting with Apple Support Communities. By chance, do you have Wi-Fi Assist enabled? When this feature is activated, the following behavior occurs:
"How Wi-Fi Assist works
With Wi-Fi Assist, you can stay connected to the Internet even if you have a poor Wi-Fi connection. For example, if you're using Safari with a poor Wi-Fi connection and a webpage doesn't load, Wi-Fi Assist will activate and automatically switch to cellular so that the webpage continues to load. You can use Wi-Fi Assist with most apps like Safari, Apple Music, Mail, Maps, and more.
When Wi-Fi Assist is activated, you'll see the cellular data icon in the status bar on your device.
Because you'll stay connected to the Internet over cellular when you have a poor Wi-Fi connection, you might use more cellular data. For most users, this should only be a small percentage higher than previous usage. If you have questions about your data usage, learn more about managing your cellular data or contact Apple Support.
You can use Wi-Fi Assist with any iOS device with iOS 9 or later, except for these models: iPhone 4s, iPad 2 Wi-Fi+Cellular, iPad (3rd generation) Wi-Fi+Cellular, and iPad mini (1st generation) Wi-Fi+Cellular.
Turn Wi-Fi Assist on or off
Wi-Fi Assist is on by default. If you don't want your iOS device to stay connected to the Internet when you have a poor Wi-Fi connection, you can disable Wi-Fi Assist. Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist."
More details here: About Wi-Fi Assist
We hope this helps.
Take care.
I tried the WiFi assist and turning it off, and it didn’t work, I am still having the same issue and it’s starting to get really annoying because I keep paying for my data when I’m NOT at home to use it and don’t have WiFi, not to pay for it to use it at home.
WiFi issues with my iPhone
