Iphone 14 plus won't connect phone to car but audio music is connected

Hello Candice,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to connect your iPhone with your car stereo. Based on your description, it sounds like you are trying to connect via Bluetooth and not CarPlay, so please follow all of these steps from this Apple resource (How to connect your iPhone, iPad, or iPod touch to your car - Apple Support), including checking for updates for your car stereo:

"Connect using Bluetooth

1. Restart your device.

2. Go to Settings > Bluetooth, and turn off Bluetooth. Wait for about 5 seconds, then turn Bluetooth back on.

3. Check the manual that came with your car for more information on how to pair with a Bluetooth device. Most cars require a phone setup on the car display. 

4. If you've connected multiple phones to your car stereo, try renaming your device: Go to Settings > General > About > Name, and type a new name. Then try connecting again.

5. Update your device.

6. Make sure that your stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still can't connect, contact Apple Support."

Cheers!

Hello Candice Hart,

Thanks for getting back to us with those additional details. Are you using a USB cord or connecting wirelessly? Does your car support both options, and if so, does the issue persist with both connections?

Also, have you checked with your vehicle manufacture for any firmware updates? If not, the next step is to reach out to them for any firmware updates. 

Next, let's try the steps here:

Connect using Bluetooth

1. Restart your device.

2. Go to Settings > Bluetooth, and turn off Bluetooth. Wait for about 5 seconds, then turn Bluetooth back on.

3. Check the manual that came with your car for more information on how to pair with a Bluetooth device. Most cars require a phone setup on the car display.

4. If you've connected multiple phones to your car stereo, try renaming your device: Go to Settings > General > About > Name, and type a new name. Then try connecting again.

5. Update your device.

6. Make sure that your stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still can't connect, contact Apple Support.

Connect using USB playback

1. Restart your device and your car.

2. Make sure that your device is unlocked and on the Home screen.

3. If possible, try to connect using another cable or USB port. Check the manual that came with your car to learn how to connect an Apple device.

4. Check your charging port for any debris or damage. Make sure that your charging cable is properly inserted into the port.

5. Update your device.

6. Make sure that your stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

7. Try playing audio from a different app. If you can't play audio from a third-party app, contact the app developer for help. If you can't play audio from an Apple app, contact Apple Support.

How to connect your iPhone, iPad, or iPod touch to your car

We hope this information is useful. Kind regards.

My iphone 15 won't connect to my 2013 prius