unable to get email on iPhone but I can on my MacBook

Can.t receive email on Iphone 11 with IOS 16.7. I can compose and send.

iPhone 11, iOS 16

Posted on Oct 10, 2023 5:22 PM

Reply
1 reply

Oct 11, 2023 1:57 PM in response to kendon82

Hey kendon82,


Thanks for using Apple Support Communities. Since you can send but not receive emails, we'd recommend using the guidance in If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support.


Here are a couple sections that may be particularly helpful.


"Before you begin

There are a few things to keep in mind and check:

  • When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. If you delete or change your email account settings, previously downloaded emails might be removed from your device.
  • Make sure that your device is connected to the Internet.
  • Check with your email service provider to find out if there's a service outage.
  • If you can't access your email, or you can't send and receive messages with your @icloud.com email address, learn what to do."


"Check Mail Fetch and Notification settings

By default, Fetch New Data settings are based on what's provided by your email service. If Push isn't available as a setting, your account will default to Fetch. These settings affect how your device receives email. To adjust these settings:

  1. Go to Settings > Mail, then tap Accounts.
  2. Tap Fetch New Data.
  3. Choose a setting — like Automatically or Manually — or choose a schedule for how often the Mail app fetches data.

With iOS 11 and later, and iPadOS, Automatically is set by default. Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi.

Make sure that your Notification settings are correct for the Mail app:

  1. Go to Settings, then tap Notifications.
  2. Tap Mail, then tap an email account.
  3. Adjust your Alerts, Sounds, and Badges."


Take care.

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unable to get email on iPhone but I can on my MacBook

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