Email problems with iPadOS17.6

Start with initial fault finding:

• If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support
• If you can’t send email on your iPhone, iPad, or iPod touch - Apple Support

What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?

If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.

Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.

• Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account

• Force restart the iPad:

Force restart iPad - Apple Support

• Add Mail Account:

Settings > Mail > Add Account

Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.

If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.

More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1

For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html

For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB

Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

To resolve issues with emails after updating to iPadOS 17.6, follow these steps:

1. Check email settings: Ensure SMTP settings are correct.

2. Check connectivity: Verify internet connection and enable cellular data for email apps.

3. Restart your iPad: Press and hold the power button and volume up/down button until the slider appears.

4. Check mail server status: Visit your email provider's status page or website to see if there are known issues.

5. Remove and re-add accounts: Remove and re-add accounts to refresh settings and resolve configuration issues.

6. Update the Mail app settings: Check for updates and reconfigure settings if necessary.

7. Check SMTP authentication: Verify authentication settings for Apple Mail and Outlook.

8. Reset network settings if necessary.

9. Contact email provider support for assistance.

Microsoft are implementing better security with their mail accounts so email clients now have to be OAUTH 2 compatible. I would try deleting the account & setting it up again. You’ll be asked to authenticate then taken to Microsoft’s sign in page in order to enter your username & password, once authenticated the account will receive email.

You don't necessarily have an issue with the iPadOS update. Issues can manifest for any number of reasons - affecting only a minority. Whilst not suggesting that you don't yourself have a problem, the issue that you have is not widespread - as might be expected if there was a fundamental problem with the update itself.

If your email was working as expected prior to applying the update, the update itself may have triggered a change in the authentication method required by your email provider. That said, you might have some other issue. Try a forced-restart of your iPad - as this may clear an isolated problem:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If the restart doesn't clear the problem, try to work through the troubleshooting steps outlined within my initial reply.