can't use change payment method, when I press it's all blank

Hello carlosedwin,

Thanks for posting! It sounds like you're unable to update your payment method, and you already checked out the resource titled Remove a payment method from your Apple ID.

When you say the prompt doesn't go anywhere, are you saying it just loads, or something else? Depending, you could try restarting to see if that helps: Restart your iPhone - Apple Support

Also, you could try from both cellular data and Wi-Fi, or another Wi-Fi connection, to help rule out networking issues.

Let us know how it goes.

Take care.

Hey there carlosedwin,

Thank you for sharing this screenshot. We see you are given two empty input boxes where you would normally choose the payment type and enter the relevant data.

At this point, you may want to contact Apple for help: Get Support

Have a good one!