Airpods won’t reset

when I press and hold the button it flashes amber and the it continues to flash amber after a few seconds what should I do?

iPhone 11, iOS 17

Posted on Oct 11, 2023 1:27 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 12, 2023 12:10 PM

Hi Blu_bird,


It sounds like there may be a little bit missing when trying to reset your AirPods. Take a look at the steps below for resetting. You can find these in How to reset your AirPods and AirPods Pro - Apple Support.


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods
Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID.


If you are still unable to reset your AirPods, then you will want to reach out to Apple Support here Get Support




Take care!

1 reply
Question marked as Top-ranking reply

Oct 12, 2023 12:10 PM in response to Blu_bird

Hi Blu_bird,


It sounds like there may be a little bit missing when trying to reset your AirPods. Take a look at the steps below for resetting. You can find these in How to reset your AirPods and AirPods Pro - Apple Support.


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods
Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID.


If you are still unable to reset your AirPods, then you will want to reach out to Apple Support here Get Support




Take care!

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Airpods won’t reset

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