When I open a game on my phone, it loads then goes to a black screen when I try to start the game.

I’ve tried it on several different apps, and things like Discord still open up. I’ve updated to the latest version, reset my phone, and closed and opened the games.

Posted on Oct 11, 2023 1:43 PM

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2 replies

Oct 12, 2023 11:54 AM in response to rainy_saturn

Hi rainy_saturn,


As we understand it, you're having issues opening a few games on your device and see that you've ensured your device is updated. To confirm, which exact iPhone model are you using? Also, you're running iOS 17.0.3 under Settings > General > About?


Also, we noticed your post is in the Apple Arcade forum. Are you using an Apple Arcade subscription?


If you haven't yet, it might be worth testing by uninstalling one of the affected games and then reinstalling it to see if that helps: How to delete apps - Apple Support


Let us know! Take care.

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When I open a game on my phone, it loads then goes to a black screen when I try to start the game.

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