after updating to ios17 i have started getting this message "Cellular Data is Turned Off Turn on cellular data or use Wi-Fi to access data." I disable my wifi and data network for certain apps. This prompt is now constantly showing up every 5-10 minutes intervals the app is trying to connect online. I do not want to go airplane mode, i want phone calls to work.
Hello drewex,
Thanks for visiting the Apple Support Communities. Sounds like something is attempting to access data when you are not on Wi-Fi or allowing cellular.
Try this, close the apps when not in use, or turn off background app refresh. Switch apps on your iPhone, iPad, or iPod touch - Apple Support
"Use Background App Refresh
After you switch to a different app, some apps run for a short period of time before they're set to a suspended state. Apps that are in a suspended state aren’t actively in use, open, or taking up system resources. With Background App Refresh, suspended apps can check for updates and new content.
If you want suspended apps to check for new content, go to Settings > General > Background App Refresh and turn on Background App Refresh. If you quit an app from the app switcher, it might not be able to run or check for new content before you open it again."
Thanks.
Hello drewex,
Thanks for visiting the Apple Support Communities. Sounds like something is attempting to access data when you are not on Wi-Fi or allowing cellular.
Try this, close the apps when not in use, or turn off background app refresh. Switch apps on your iPhone, iPad, or iPod touch - Apple Support
"Use Background App Refresh
After you switch to a different app, some apps run for a short period of time before they're set to a suspended state. Apps that are in a suspended state aren’t actively in use, open, or taking up system resources. With Background App Refresh, suspended apps can check for updates and new content.
If you want suspended apps to check for new content, go to Settings > General > Background App Refresh and turn on Background App Refresh. If you quit an app from the app switcher, it might not be able to run or check for new content before you open it again."
Thanks.
Contact the app developer. The app is designed to be connected to the Internet when in use. You have chosen to deny it access to data. It’s going to complain until you allow it to connect.
I seriously doubt they will change the behavior of their app, in which case you can either deal with it the errors, allow it access, or delete it and find an alternative that doesn’t do that.
Hi Drewex,
Got it. We understand exactly what you mean. We suggest completing the following steps to ensure that the feature is working as expected:
1. Restart your iPhone. This may seem like a simple step to take but can often resolve several issues.
2. Be sure you're running the latest version of iOS 17. Completing this step ensures that your device has the latest fixes. (Secure your data with a backup): Update your iPhone or iPad
If the issue persists, we suggest that you reach out to Apple. They will be able to look further into this with you:
All the best.
Have a wonderful day!
actually the app is active at the point i am getting this message. I know its trying to connect online but i have limited data (including wifi, i know its idiotic but it is what it is). At times i do not want the app trying to access online costing me money. I knowingly disable the data and wifi before starting the app so it doesnt connect online. How can I prevent this message since its a new thing wasnt here for ios16 and its keeps coming up on is17.
Hey drewex,
Just to make sure we're on the same page with, you are wanting the app to only access data when it is in use and active, correct? If that is the case, the steps above will disable it so that it will not attempt to connect to Wi-Fi or cellular data unless it is open and active. Are you able to disable it and it enables back again? Let us know more details.
Cheers.
That is not correct. I do not want the app to connect at all even when its active. There will be times i will let it but i do not want it accessing online at all. I disable the wifi and cellular network all together.
Here i took a screenshot of the message i am not against the app from going online but i cannot have it constantly going online only when i can afford the data usage it uses far too much data and costing me money the message is on ios 17 and seems there is no way to prevent it is there
I use a receiver device connected to my iPad via Wifi and the device's interface is rendered in the Safari browser. The device is not connected to the internet and I have cellular data turned off. I've turned off all possible options in Safari, but still get the message. I understand what iPad is trying to do, and it's not a huge deal - just one more 'Tap' to clear the alert, but I'd really love to disable it!
I've sent a bug report about this feature (which is more a bug than a feature to me) to Apple by means of Feedback - iPhone - Apple.
Maybe other people who experience this problem can do the same. It may increase the chance that Apple will solve this problem.
So I first chat then got a call from apple support they took some notes and said wait for a new update release but that doesn't mean it will be fixed.
This is not an app-related problem, it's a new "feature" in IOS17, Apple did it, I can't find an option to disable this stupid annoying feature.
i have the exact same problem, i did 17.4.1 in France and I don't have internet anymore
Avez vous trouvé une solution?
same in korea
I have the exact same problem. Cellular data is turned off pops on my screen all the time and I don’t have internet neither do I have hotspot
Stopping "Cellular Data is Turned Off Turn on cellular data or use Wi-Fi to access data."
