Unable to open various office docs in sonoma 14.0

Same thing happened for me. And I found a fix.

After I purchased a new M2-macbook-air and upgraded to Sonoma, (previously had an intel mac on Monterey) both Word and Excel could not open some files on OneDrive. Error message from Excel was slightly better than error message from Word and hinted that Excel could not find or did not have permissions or the file was already open. None of those were true...it's just what the error message said.

My solution:

delete the file from oneDrive. Then use oneDrive web interface to restore the file.

Did you already try the usual troubleshooting (safe mode etc)?? Dropbox has had some problems with Sonoma so take it out of the equation for now.

My issue was corrected with either the latest safari update or macos update.

I just checked. I can open all docs in Word and Excel apps for Mac. I am also keeping OneDrive un-synced from the MBP. Actually, I've uninstalled it from the MBP, for it takes a lot of energy syncing uneccessarily all the time. Yesterday, I opened OneDrive in Safari and cleaned up some of my files there, deleting a few. All those that were deleted got deleted also in the Word and Excel apps in the MBP. So, it means those two apps sync with Microsoft/OneDrive when opened in the MBP.

Check your OneDrive, either in your Mac or online in Safari, to see if those files you can't open are deleted there in OneDrive.

That could very well be, but the fact remains that office-apps are not working properly anymore. Which is infuriating when you have to work with it.

Only solution is to go back to Ventura, I presume. Quite silly to offer a new operating system without verifying that people can continue their work with the most commonly used business apps out there (though I am not a fan of Microsoft either, at all)

Layspace wrote:

Quite silly to offer a new operating system without verifying that people can continue their work with the most commonly used business apps out there...

Well, the new operating system is free. The people who use 3rd party apps do so at their own risk. Also, check with the people, who send you the docs, they may have sent you corrupted files. Ask them to send them again.

DropBox.app because it seems not to up to stuff lately! I use the free/donation ware pure silicon version LibreOffice and it hasn't let me down in 3 years!

Here are my Sonoma issues:

1) With Word docs or pdfs that I get sent, not all pages show when opening them, I have never had issues before. For example I have docs with 2 pages, I can see there is content on the first page and it has content when I download it right to the Mac. However, when I open it the first page won't show itself, but the 2nd page will. Then I try downloading into google docs. When this occurs it's the exact opposite. I can see the first page but not the 2nd page. So I am sending my docs in 2 pieces from different programs as if they were separate.

2) since updating, while in my gmail, it freezes regularly all day long. I can't do anything but close it out in safari.

My MacBook Air is 3 weeks old w/M2 chip

Would you for a moment think that this "problem" is a Microsoft problem, not a Sonoma one? It also maybe that Microsoft products are not yet fully compatible with either Apple silicon chips and with newer Sonoma, or both.

I have Office 2021 for Mac Home and Business (16.78) installed on Sonoma 14.0 on my M2 Mac Mini Pro. No issues whatsoever with the Microsoft applications or associated documents. I do not enable OneDrive for any reason.

Nope. It's an Apple product, Apple should have known to vet major software their customers need before pushing updates. Blaming Microsoft, nah. It's an Apple computer and therefore an apple problem. Apple should do better.

Hi chdsl,

I have the same issue - did you find a way round this?

I've just bought a new MacBook Pro M3 14-inch and both word and excel in my dock are grey out and won't load?

They worked just fine on my previous MacBook.

I need to be able to load these as i have various excel and word docs transferred from my old MB to my new MB.

Thanks

hamish186 wrote:

Ok great. Can you share some tips on how i would go about opening word & excel on my new MB. My old MB still opens them fine. They sit in the dock & one click they’re open & ready to use.

Mine is a made in 2019 Intel MBP. Yours open those apps too.

I’ve no idea. I just know that my older Mac High Sierra v 10:13.6, intel core i5 ran both word & excel & my new MB Pro 3M doesn’t.

Can anyone advise on how i get word & excel to open on my new MB.