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My shared album option is grayed out

I cannot get access to my shared albums. There is no option to turn on shared album in iCloud section. When I go to photos the shared album is grayed out.

I went to an Apple Store and they reset the phone and it came back. But now it is gone again.

iPhone 12 Pro, iOS 17

Posted on Oct 11, 2023 7:46 PM

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Question marked as Top-ranking reply

Posted on Oct 12, 2023 4:22 AM

Yes - I have tried to look there and photos is not an option to click on after I go to iCloud. It’s really odd and the guy at the Apple Store was confused by it too. But photos does not show up under apps using iCloud.

2 replies

My shared album option is grayed out

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