The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
hello
i Have Apple care for I phone 13 pro max and the screen some damage can I change my phone do new one
iPhone 13 Pro Max, iOS 16
Not without separately getting one or as noted below. If you file an AppleCare+ claim, you'll either get a repaired unit back or a replacement; in the second case, it'll be the same model as the original if they have one on hand, or a newer one of their choice if they don't.
(245623)
Atifmassoud Said:
"Apple care: hello i Have Apple care for I phone 13 pro max and the screen some damage can I change my phone do new one"
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Finding an Estimated Value of a Trade-In:
Likely not, with damaged hardware. So, go here: Apple Trade In - Apple. and then click "Find your trade-in value" button on the top-right of the screen.
Atifmassoud Said:
"Hey I won’t trade, I pay monthly $14 for apple care for something happen to my phone and now screen damage I want change my phone why I pay $14 monthly and apple doesn’t care to resolve the issue"
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Then Take this up with Apple. Sorry to hear.
Yes I have and I need the same I phone see below for my coverage please
AppleCare+
Technical support & accidental damage coverage
Your Monthly Plan
Agreement/Policy number 970123622005845
iPhone 13 Pro Max 256GB Graphite (S/N:
Hey I won’t trade, I pay monthly $14 for apple care for something happen to my phone and now screen damage I want change my phone why I pay $14 monthly and apple doesn’t care to resolve the issue
I will thank you 👏👏
You are welcome.
Apple care
