Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is it possible to get my data from unavailable iPhone?

Dear All in community,


I’m here for seeking some help…


I’ve used my iPhone 7 Plus for 7 years happily until couple days ago…I passed out after I changed my screen passcode. After I was awake, I couldn’t remember my passcode at all.

I had tried several times but still not work. I didn’t know I could only try 10 times, so in the end, my phone turned to unavailable to use…


I have so many so many important data and memories in my phone that I couldn’t back up in time. But I was told I could only erase it to unlock my screen.


Is there any solution to unlock my phone without losing my data?

Or I can take out my date even the screen is locked?


Really need help…


I can totally prove this is my phone coz I still keep the box and the receipt, the log-in Apple ID is mine too.

I really need my data, contacts, pictures…But so far the answers I got are all directing to ‘They can’t help’.


My device has been updated to iOS 15.7.8.


Hope anyone can help me.

Thank you.

Earlier iPhone models

Posted on Oct 12, 2023 1:31 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 12, 2023 2:46 AM

If you did not back up your data on your computer or in iCloud, your data can't be restored and erasing the iPhone is the only way to use it again.

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

If you forgot your iPhone passcode - Apple Support

Similar questions

1 reply

Is it possible to get my data from unavailable iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.