play/pause button working on Apple Music

My play/pause button and rewind button is not working on my MacBook Air m2, when I'm on any servers like YouTube it's working but not in applemusic/iTunes. and I'm on updating cloud music library!!!!!

MacBook Air, macOS 14.0

Posted on Oct 12, 2023 5:03 AM

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Question marked as Top-ranking reply

Posted on Oct 13, 2023 8:16 AM

Hello snxxt23_,


If you haven't already done so, let's restart your Mac: Shut down or restart your Mac - Apple Support


On your Mac, choose Apple menu  > Restart.


A restart can sometimes help address odd behaviors.


Should that still persist, let's use the steps below to boot into safe mode to see if that continues from there: Use safe mode on your Mac - Apple Support


1. Shut down your Mac.
2. Press and hold the power button on your Mac. As you continue to hold the power button, your Mac turns on and loads startup options. When you see Options, release the power button.
3. Select your startup disk. It's named Macintosh HD, unless you changed its name.
4. Press and hold the Shift key, then click the “Continue in Safe Mode” button below your startup disk.
5. Log in to your Mac. You might be asked to log in again.


It can take a few extra minutes to boot into safe mode. Your screen may flash or flicker while in safe mode. Those behaviors are expected. Testing in safe mode runs a check on your disk, removes some cached files, and can help isolate conflicts with startup items. Once you've tested that behavior in safe mode, you can restart to leave safe mode.


Let us know your results, and we'll keep moving forward from there.

1 reply
Question marked as Top-ranking reply

Oct 13, 2023 8:16 AM in response to snxxt23_

Hello snxxt23_,


If you haven't already done so, let's restart your Mac: Shut down or restart your Mac - Apple Support


On your Mac, choose Apple menu  > Restart.


A restart can sometimes help address odd behaviors.


Should that still persist, let's use the steps below to boot into safe mode to see if that continues from there: Use safe mode on your Mac - Apple Support


1. Shut down your Mac.
2. Press and hold the power button on your Mac. As you continue to hold the power button, your Mac turns on and loads startup options. When you see Options, release the power button.
3. Select your startup disk. It's named Macintosh HD, unless you changed its name.
4. Press and hold the Shift key, then click the “Continue in Safe Mode” button below your startup disk.
5. Log in to your Mac. You might be asked to log in again.


It can take a few extra minutes to boot into safe mode. Your screen may flash or flicker while in safe mode. Those behaviors are expected. Testing in safe mode runs a check on your disk, removes some cached files, and can help isolate conflicts with startup items. Once you've tested that behavior in safe mode, you can restart to leave safe mode.


Let us know your results, and we'll keep moving forward from there.

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play/pause button working on Apple Music

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