Precision finding not working on ultra watch 2

I just got a new Ultra-2 and can't do the precision finding thing with an iphone13 pro max.

Versions: 17.2.1 (21C66) on the phone, and 10.2 (21S364) on the watch.

The top sales page on apple.com says this is supported (in the miles of fine print):

23: Requires an iPhone and Apple Watch with second-generation Ultra Wideband chip. Ultra Wideband availability varies by region.

The ultra wideband page (Ultra Wideband availability - Apple Support ) says:

"Ultra Wideband is available on iPhone 11 models

and later, excluding iPhone SE (2nd and 3rd generation). Ultra Wideband

isn't available in all countries or regions and is subject to

international regulatory requirements that require it to be turned off

in certain locations."

3rd party sites also parrot this saying precision finding has been available since iphone 11 with airtags and the new uwb-2 chip in the ultra-2 lets it do the precision finding to find the phone.

Apple Support's best suggestion: "submit feedback" (my feedback will be 'remove fraudulent advertising' if I go that route).

I realize (now) you can read fine print #23 w/o the oxford comma as "Requires (an iPhone and Apple Watch) with second-generation Ultra Wideband chip.". Claiming the feature for their flagship phone and flagship watch on their main sales page for the watch then trying to claw it back after purchase is probably not what they intended, and it sounds like it worked as advertised with WatchOS 9 so perhaps this is just a bug with 10 that hasn't made it to the support folks?

After some discovery Precision finding works between iPhone 15 and Ultra2 only.

it doesn’t work for iPhone14 and below.

Start upgrade if you want Precision Finding 👍

Hi cgrmat,

Upon further review, we recommend for you to contact Apple Support. They have the necessary tools to investigate this further for you with Precision Finding. Here's the link to contact them: Get Support

Kind regards.

I ended up with an agent who found an open engineering issue on this topic (that the precision finding should work to FIND UWBv1 phones from the ultra-2); she clearly had to keep it vague but from the status/comments on the eng topic this should likely be fixed in a future release.

Hi cgrmat,

We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

Have you had the chance to restart both devices?

Did you follow the same steps below to locate your iPhone?

1. "Open the Find Items app  on your Apple Watch Ultra, then tap the item you want to get directions to.
2. Tap Directions to open Maps.
3. Tap the route to get directions from your location to the item’s current location."

You can use the article below as a reference.

Locate an AirTag or other item in Find Items - Apple Support

If you answer yes to both questions, please reach out to us using the support link below so we can take a closer look into the issue.

Get Support

Take care!

Hi cgrmat,

The Apple Watch Series 9 has the ability to use Precision Finding to locate the iPhone 15. This requires the Apple Watch Series 9 and the iPhone 15. Some regions may not have the Precision Finding.

Additional information is here: Use Control Center on Apple Watch - Apple Support

Take care.

I have the same problem. I reached out to support, and it turns out that they’d need me to call them again from another phone so I can replicate the problem whilst they investigate.

I’m on the latest version of software and have done all the reboots and suggestions, but those didn't do a thing. I have also read that it was only working in iPhone 15, but it goes against what their compatibility lists are.

I will keep you guys posted on this

What regions have this restricted?

Precision finding option from watch ultra 2 to which version of the iPhone will be support/compatible?

Precision finding option is not working from Ultra 2 to iPhone 14 Pro Max.

Hi cgrmat,

Is it your issue has been settled? I am facing same issue here which only ping available.

pls advise

Hello Guys...

Any update on this topic?.. Anyone succeed to do it.

Ultra watch 2 : watch.os 10.5

Iphone 13 : os 17.5.1

Thanks