Guided Access is unavailable on my iPhone 13 running 17.0.3. Triple clicking brings up Wallet or Wallet then locks the screen. Guided Access is greyed out under Accessibility Shortcut but I don’t know what that means.
iPhone 13
Hi WoopDeeDamDoo,
To help us get a better understanding of the issue, we’d like to ask a few questions.
1. Have you been able to turn Guided Access on in the past, or have you always experienced this issue?
2. Were any changes made to your device before this happened? For example, were any restrictions enabled with Screen Time? This link explains how to check: Use Screen Time on your iPhone, iPad, or iPod touch
The above details will help us plan how to proceed.
Please also check out this link, which has more information on using Guided Access and may help: Use Guided Access with iPhone, iPad, and iPod touch
Set up Guided Access
1. Go to Settings > Accessibility, then turn on Guided Access.
2. Tap Passcode Settings, then tap Set Guided Access Passcode.
3. Enter a passcode, then re-enter it. From here, you can also turn on Face ID or Touch ID as a way to end a Guided Access session.
Thanks!
Thank for the helpful reply.
1. I’d only learned about this feature a few weeks ago and when I tried it again a few days ago it didn’t work.
“2.” (because every time I’ve tried to type “2.” without the quotation marks it changes to “1.”) The only change I remember is the iOS and watchOS updates.
Hello WoopDeeDamDoo,
Is there a specific application you're trying to activate the Guided Access in? Or are you unable to activate it in any applications?
Do all applications just show you the Apple Pay thing when triple clicking, or are any of them bringing up the Guided Access Start page?
In Settings > Accessibility > Guided Access, do you already have a passcode set up for it?
Have you already tried turning the Guided Access toggle switch off and back on since it stopped working?
Cheers!
Guided Access won’t turn on
