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Change from fingerprint ID

My wife is trying to download an app from the App Store and it asks for her fingerprint to access. She doesn’t have finger prints. How do I get it to accept her password instead?

Apple Watch Series 6, watchOS 9

Posted on Oct 12, 2023 3:27 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2023 1:47 PM

Hello grandpadennis,


Thank you for using Apple Support Communities. We'd be happy to get your questions answered. Which device model, and OS version is she pairing her Apple Watch with? If she is pairing her Apple Watch with a device that supports the Touch ID feature, she can use her finger print on that device to download apps from the App Store.


Please check out these helpful resources:

Download apps on your Apple Watch

Require a password for App Store and iTunes purchases


Let us know if you have any questions. Kind regards.





3 replies
Question marked as Top-ranking reply

Oct 13, 2023 1:47 PM in response to grandpadennis

Hello grandpadennis,


Thank you for using Apple Support Communities. We'd be happy to get your questions answered. Which device model, and OS version is she pairing her Apple Watch with? If she is pairing her Apple Watch with a device that supports the Touch ID feature, she can use her finger print on that device to download apps from the App Store.


Please check out these helpful resources:

Download apps on your Apple Watch

Require a password for App Store and iTunes purchases


Let us know if you have any questions. Kind regards.





Change from fingerprint ID

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